Manager - Lab Operations

What you become a part of:

The successful candidate will oversee the operational, financial, and quality performance of diagnostic laboratory in Dubai. This role is responsible for leading teams, optimizing processes, ensuring compliance with regulatory standards, and driving continuous improvement in service delivery.

What to expect:

Operations Management:

• Oversee daily laboratory operations, ensuring efficient workflow and adherence to quality and safety standards.
• Develop and implement standardized operational procedures to enhance productivity and minimize errors.
• Ensure equipment maintenance, calibration, and troubleshooting are conducted according to set schedules and protocols.

Financial and Budget Management:

• Develop and manage the laboratory budget, focusing on cost control and resource allocation to meet financial targets.
• Monitor key performance indicators (KPIs), including turnaround times, error rates, and resource utilization to ensure financial and operational efficiency.

Quality Assurance and Compliance:

• Ensure adherence to regulatory requirements, industry standards, and company policies, including ISO, CAP, CLIA, and other applicable certifications.
• Implement quality control measures to maintain high accuracy, precision, and reliability of test results, addressing any quality issues promptly.

Process Improvement:

• Identify opportunities for process enhancements, workflow optimization, and new technology integration to drive laboratory efficiency and quality.
• Collaborate with cross-functional teams to support the introduction of new assays, services, or diagnostic tools.

Client and Stakeholder Management:

• Serve as a point of contact for clients, vendors, and other stakeholders in the region, ensuring high customer satisfaction and effective communication.
• Address and resolve client complaints and operational issues promptly and professionally.

Health & Safety:

• Ensure a safe working environment is maintained in the laboratory, adhering to health and safety regulations and promoting best practices.
• Essential education, experience & skills:
• Master's degree in Medical Laboratory Science, Biology, Chemistry, or a related field; advanced degree (MBA, MPH) is preferred.
• Minimum 5 years of experience in laboratory operations within diagnostics or healthcare services.
• Demonstrated knowledge of regulatory standards (ISO, CAP, CLIA, etc.) and quality management systems in a lab setting.
• Strong financial acumen with experience managing budgets and optimizing resource allocation.
• Excellent leadership, problem-solving, and communication skills, with the ability to manage multiple labs and remote teams.
• Certification in Lean Six Sigma or other process improvement methodologies.
• Proficiency in laboratory information systems (LIS) and data analytics tools.
• Experience in strategic planning and scaling operations in diagnostics or a related healthcare setting.

Why Join Us?

This is a high-impact role in a fast-growing diagnostics business with strong presence across multiple countries in Africa. You will have the opportunity to work closely with leadership, shape strategy, and build a business that improves lives across the region.

Application:

If this role is of interest to you please upload a recent copy of your CV and a member of the Talent Acquisition team will be in touch. We believe that equal opportunities mean inclusion, diversity and fair treatment for all.

Job Type: Full-time

Pay: Up to AED10,000.00 per month

Application Question(s):

• Please determine your current compensation.