MARKETING COORDINATOR - ARABIC SPEAKER

Key Responsibilities:

1. Marketing Execution & Brand Guideline Compliance

• Ensure all marketing materials are produced, procured, deployed, and clearly visible.
• Verify strict adherence to brand guidelines, including logo usage, colors, fonts, messaging, and visual hierarchy.
• Monitor execution across stores, digital platforms, aggregator platforms, and physical collaterals.
• Identify, report, and coordinate corrections for deviations from approved standards.

2. In-Store & Operational Coordination

• Conduct in-store checks to assess campaign visibility, collateral availability, and brand presentation.
• Coordinate with Operations to resolve execution or service issues affecting customer experience.
• Document operational challenges and track resolution status.

3. Brand Identity Maintenance

• Maintain brand consistency across stores, digital platforms, corporate materials, and events.
• Ensure all customer-facing communications reflect approved brand tone, accurate offers, and correct information.

4. Digital Platforms & Customer Communication

• Monitor brand presence on all digital platforms.
• Handle customer inquiries and complaints professionally, coordinating with Operations for resolution.
• Maintain records of complaints, actions taken, and recurring issues.
• Escalate serious or repeated issues to the Marketing Manager.

5. Corporate & Business Development Support

• Represent the brand to corporate clients and offices.
• Communicate brand offerings, corporate discounts, and catering/bulk order options.
• Coordinate internally to confirm pricing approval and operational capacity.
• Maintain documentation of corporate engagements and agreements.

6. Events & Catering Coordination Support

• Coordinate with event coordinators and external organizers on branding and catering requirements.
• Ensure event-related brand execution meets company standards.

7. Marketing Procurement Coordination

• Identify and manage marketing-related procurement requirements (collaterals, branding materials, promotional tools).
• Prepare and submit requests to Procurement/Finance and track delivery status.
• Ensure timely deployment of procured items and alignment with campaign timelines.

8. Reporting & Brand Impact Documentation

• Consolidate and prepare reports on execution status, brand compliance, customer feedback, operational challenges, and procurement status.
• Highlight recurring risks or issues affecting brand image or customer experience.

9. Cross-Team Coordination

• Coordinate daily with Marketing Manager, Operations, Content & Graphic teams, Videographer, and Procurement.
• Track tasks, deadlines, dependencies, and follow up until resolution.

Job Type: Full-time

Language:

• Arabic (Required)