Marketplace Operations Manager

About Edge

At Edge, we’re building a global talent ecosystem that makes hiring, training, and scaling effortless for high-compliance industries such as healthcare, insurance, and dentistry. By combining recruitment, upskilling, automation, and analytics, we connect world-class professionals with forward-thinking organizations to drive growth and performance.

With offices in the U.S., Pakistan, Peru, and Costa Rica, and a rapidly expanding global network, we’re redefining how modern workforces are built. If you’re driven by innovation, growth, and the pursuit of excellence, Edge is where you’ll thrive — shaping the future of work alongside a high-performance, global team.

Role Overview

The Marketplace Operations Manager is responsible for building and scaling the operational backbone of the talent marketplace — ensuring seamless pre-sale and post-sale execution that delivers exceptional customer experience and high-quality talent placements.

This role combines strategic process design with hands-on operational leadership. The Manager will establish best-in-class systems, SOPs, and SLAs to drive efficiency, consistency, and accountability across the entire talent lifecycle — from acquisition and onboarding to long-term retention.

The position demands a data-driven and people-focused leader who can:

• Build and optimize infrastructure for operational visibility and auditability , ensuring that every stage of the talent journey is measurable and improvable.
• Launch and iterate on initiatives that improve Initial Match Quality (IMQ) and enhance talent retention across markets.
• Lead and develop a multi-market operations and enablement team , fostering collaboration with Product, Sales, and Customer Success to ensure cross-functional alignment and service excellence.

Ultimately, the Marketplace Operations Manager will be the engine of operational quality — translating strategy into repeatable systems that scale efficiency, elevate customer satisfaction, and strengthen Edge’s marketplace reputation.

Key Responsibilities

• Building pre-sale & post- sale operational efficiency infrastructure to ensure best quality services to the customer for their talent hiring
• Introducing & leading best practices to ensure high Initial Match Quality
• Building trackability & audit mechanisms across the stages of talent journey
• Introducing and launching initiatives to improve talent retention
• Managing a team of operations leads & talent enablement leads across multiple markets
• Building and maintaining SLAs & SOPs around the cross-functional collaboration and initiatives

Experience & Qualifications:

• Background in tech marketplaces/start-ups - ideal
• Experience in Operations, Supply Operations, Sales operations, category management
• Prior experience in leading teams & driving business & operational efficiencies
• Problem solving & strategic thinking
• Data driven mindset to make sense of the complex problems and to arrive at informed decisions
• Good communication - understanding the business needs, articulating & communicating to the teams to drive collaboration & impact
• Experience in managing multiple stakeholders across the functions
• Experience and understanding of predicting and mitigating churn
• 4-7 years of experience
• Bachelor degree from a reputable institution
• Proficiency in Salesforce, Excel/Google Sheets is required

Equal Opportunity Statement

Edge Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members — regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.

We encourage applicants from underrepresented backgrounds to apply and become part of a company that values ideas, perspectives, and people equally.