Microsoft 365 Migration & Support Consultant

Microsoft 365 Migration & Support Consultant

📍 Project-Based | 12-Month Engagement | Bilingual (English & Arabic)

We are looking for an experienced Microsoft 365 Migration & Support Consultant to lead a full tenant-to-tenant migration and provide post-migration support for a Microsoft 365 Business Premium environment.

This engagement involves migrating a small organization (6–12 users) from a GoDaddy-managed Microsoft 365 tenant to a new Microsoft 365 Business Premium tenant, including the transfer of up to 1 TB of data per user (Exchange Online, OneDrive, Teams, SharePoint).

The consultant will manage the full lifecycle: migration, security configuration, device enrollment, hypercare support, and long-term stabilization.

📌 Engagement Structure

• Total Duration: 12 months
• Phase 1 (First 3 Months): Migration + On-site stabilization support (8×5 business hours)
• Phase 2 (Remaining Period): Remote support under agreed SLA (on-demand model)

Environment is fully cloud-based (no on-premises or hybrid integrations).

🎯 Key Responsibilities

1️⃣ Tenant & Identity Migration

• Migrate from GoDaddy-managed Microsoft 365 to new Business Premium tenant
• Perform mailbox, Teams, SharePoint, and OneDrive migrations
• Configure custom domain & DNS
• Ensure secure identity migration via Azure AD / Entra ID
• Validate full data integrity post-migration

Deliverables:

• Fully configured and operational Microsoft 365 Business Premium tenant
• Successful migration of all user data (mailboxes, files, Teams data)
• Domain verification and tested mail flow
• Migration validation report

2️⃣ Security Configuration & Compliance

• Implement Microsoft 365 security baseline
• Configure Conditional Access & MFA
• Deploy Microsoft Defender for Endpoint
• Configure Exchange Online protection & compliance policies
• Implement Intune MDM/MAM controls

Deliverables:

• Documented security baseline
• Active Conditional Access & MFA enforcement
• Defender and email security fully operational
• Security configuration & knowledge transfer documentation

3️⃣ Device Configuration & On-Site Setup

• Enroll Windows 10/11 devices in Intune
• Configure Outlook & Teams across all user devices
• Manage mobile device enrollment (iOS / Android)
• Troubleshoot connectivity & configuration issues

Deliverables:

• All corporate devices enrolled and compliant
• Device inventory documentation
• Users fully operational on new tenant

4️⃣ Post Go-Live Support (Hypercare & Transition)

• Provide 3 months of on-site first-line support
• Troubleshoot Microsoft 365, Teams, Exchange, device issues
• Conduct user training (English & Arabic)
• Implement ticketing and issue tracking
• Handover to long-term support model

Deliverables:

• SLA-aligned support during hypercare
• User training sessions delivered
• Documented handover & support procedures
• Ticket log & issue resolution report

✅ Required Qualifications

• Bachelor’s degree in IT, Computer Science, or related field
• 5+ years of experience in Microsoft 365 administration & migration
• Proven experience in tenant-to-tenant migrations (including GoDaddy-managed tenants preferred)
• Strong expertise in:
• Exchange Online
• SharePoint Online
• OneDrive
• Microsoft Teams
• Azure AD (Entra ID)
• Microsoft Intune
• Microsoft Defender
• Experience with migration tools (Microsoft native tools or third-party)
• Strong troubleshooting & helpdesk background (L1/L2 support)
• Fluency in English & Arabic (written & spoken)

⭐ Preferred Certifications

• Microsoft 365 Enterprise Administrator
• Microsoft 365 Modern Desktop Administrator
• Microsoft 365 Security Administrator
• Azure Administrator (AZ-104)
• ITIL Foundation
• Security certifications (e.g., CISSP)

Familiarity with regional data protection standards (e.g., PDPL) is preferred.