Ocean Freight Operations Specialist -Chinese Speaking

Ocean Freight Operations Specialist - Chinese Speaking

We are part of the world's leading logistics provider, DHL Group, operating in more than 220 countries worldwide. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end to end solutions to customers in a wide range of industries globally. Join us in connecting people and improving lives! The position is based in Dubai, United Arab Emirates.

Responsibilities

• Support delivery of ocean freight forwarding processes and activities for internal and external customers under general/limited supervision.
• Provide timely and effective administrative support such as gathering operational requirements, arranging customer visits, and responding to tariff queries.
• Perform administrative tasks including research, data processing and validation, and documentation.
• Assist in compiling requirements for freight control center, and detail information and instructions for the operations team.
• Share allocation and reservations of freight on planned line haul.
• Assist in ascertaining freight rate on incoming and outgoing materials and products based on analysis of tariff rates, freight classifications, delivery schedules and deadlines.
• Answer queries, prepare information for customer visits, and participate in customer visits to maintain close business relationships with existing clients and enhance customer retention.
• Gather information and data for shipping tenders.
• Record and share information, and handle day to day shipment documentation for freight forwarding.
• Reconcile data and generate reports and updates for account performances to support other team members.
• Follow and achieve compliance with established procedures and ensure proper usage of OFR Ops/CS processes and policies.
• Resolve recurring issues faced during delivery as per defined processes, systems and methods.
• Support team members with less experience in different/difficult situations.

Additional Responsibilities (OFR product)

• Create and/or confirm transport orders, perform and optimize bookings.
• Prepare, control, and distribute all required Import/Export documents.
• Identify performance issues of suppliers, and propose solutions to improve performance.
• Update Customs shipment information and physical status, resolving customer issues and incidents.

Stakeholders

• May influence others within the job area through explanation of facts, policies and practices.
• Support and interact with senior colleagues of own and other teams.
• Develop a network of contacts to build up relationships and strengthen the organizational, product and market knowledge.
• Address task related issues appropriately to maintain work relationships.

Management Responsibility

• Individual contributor without direct responsibility for leading others.
• Provide assistance and training to lower level employees.
• Delegate and review the work of lower level employees.

Qualifications

• Vocational/Specialized/Technical/Certification.
• More than 2 years of experience.
• Proficiency with Chinese speaking.

Benefits

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development.
• Competitive salary.

Why join DHL Global Forwarding? Visit our career site:

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.