Office Manager

Join a team that feels like family, because it is

At The Family Connection (TFC), we’re more than an outpatient counseling practice — we’re a community. We’re seeking an Office Manager who thrives in a fast-paced environment, enjoys building efficient systems, and leads with integrity. This role is essential to ensuring streamlined administrative operations and top-notch patient care across our clinics.

What Makes TFC Different

The Family Connection has experienced continuous growth since opening in 2004. We attribute our sustained success to the remarkable individuals who make up our amazing work family.

Here’s what we offer

A mission-driven outpatient counseling agency serving New Mexico
A collaborative, supportive work culture
Opportunities to lead, grow, and create lasting operational impact
A role that directly supports meaningful client care
A team environment built on integrity, communication, and excellence

Who We’re Looking For

We are looking for an Office Manager who will thrive in the following:

Enjoys solving problems and “figuring it out,” even when all information isn’t immediately available
Execution-focused, accurate, and efficiency-driven
Strong finishing skills and follow-through
Thrives in a fast-paced, high-change environment with multiple priorities
Communicates clearly, professionally, and respectfully
Leads with integrity and models professionalism
Passionate about creating streamlined processes and supporting a high-functioning team

Office Management & Client Experience

Oversee day-to-day administrative operations across two clinic locations
Supervise administrative staff and support ongoing professional development
Ensure offices are opened and closed daily according to schedules
Ensure compliance with HIPAA and all federal/state guidelines
Conduct audits for timely documentation and chart uploads
Manage scheduling workflows and CRM processes
Handle escalated client issues with timely resolution
Review cancellations, retention, and administrative metrics
Assign clinical referrals to providers based on established protocols
Manage VA authorizations and renewals
Complete records requests efficiently
Follow up on and collect patient responsibility payments
Develop and maintain SOPs for administrative and clinical teams

Human Resources & Team Leadership

Create and maintain a work culture that promotes collaboration and enthusiasm
Support employee engagement initiatives, team meetings, and rapport
Assist Practice Manager with employee relations concerns
Coordinate office maintenance, repairs, and uninterrupted operations
Attend Leadership Team and Admin Team meetings as needed

Fiscal Management

Maintain inventory of supplies and equipment
Run and analyze reports to identify operational opportunities
Manage reduced fee sliding scale determinations for patient services
Review proof of income and notify Billing of approvals
Process reimbursement forms for eligible trainings and notify Finance

Knowledge, Skills, and Abilities

Exceptional computer literacy and ability to navigate internet-based systems
Advanced Microsoft Office skills (Word, Excel, Office365, PowerPoint)
Extraordinary verbal and written communication skills
Strong organization and prioritization skills in interruption-heavy environments
Strong discretion, confidentiality, and critical thinking
Ability to research issues and resolve conflict effectively
Ability to build professional relationships across diverse backgrounds
Independent work ethic with minimal supervision

Physical Requirements

Prolonged sitting and computer use
Standing, walking, stooping, squatting as needed
Ability to lift and carry approximately 20 pounds
Must be able to speak, listen, and work in an office environment

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Tell us about what makes this position intriguing to you and WHY The Family Connection?

Experience:

• Medical receptionist: 1 year (Preferred)

Work Location: In person