Officer- Customer Service

Looking to join the bank in the UAE and one of the most prestigious in the region? We're seeking driven, skilled professionals ready to take on new challenges. Join us to make a lasting impact on our company and the industry.

Be part of a team that leaves its mark on the industry. Together, we can achieve great things and unlock new possibilities for our employees, customers, and communities.

Job Description Core Responsibilities: Generic Accountability:

• Actively sell/cross-sell asset and liability products to new and existing customers.
• Prepare, assess, and recommend loan product applications and maintenance requests for approval to the Consumer Processing Unit.
• Handle customer requests such as account opening, online requests, and returned cheque delivery.
• Encourage customers to build their balances and migrate to higher customer programs.
• Generate leads for Elite and Elite Gold programs by referring eligible customers to lounges and centers.
• Educate customers about automated channels like ATMs, call centers, and online banking, promoting their usage.
• Attract new customers through personal relations and referrals.
• Respond to inquiries forwarded from the call center.
• Meet individual sales targets.
• Participate in and lead daily retail sales team meetings.
• Online & Mobile Banking: Achieve monthly onboarding targets and promote channel usage through demonstrations.
• Ensure high customer experience and achieve NPS targets by representing FAB values.
• Engage with colleagues and stakeholders, completing mandatory trainings.

Job Specific Accountabilities:

Set personal sales targets with the retail sales manager and branch manager.

Key Performance Indicators:

• Adherence to policies and procedures.
• Collaborate with ABM to meet sales targets.
• Develop new sources of business.

Qualifications: Threshold Qualifications:

• High School diploma.

Experience:

• At least 2 years of relevant banking experience, familiar with bank products, customer service, policies, and procedures.