Officer - IT Support

Position: Officer IT Support

Location: Lahore

Responsibilities:

• Ensure all branch systems (Pulse Servers, printers) are up and running in North & Central regions.
• Monitor and maintain call center systems, set performance goals, and communicate with relevant teams.
• Be available physically during shifts and on-call after hours; visit branches when needed.
• Proactively monitor and maintain branch systems including Docket Printers, Zebra Printers, Pulse Servers, and Call Center Systems with proper branch sign-off.
• Handle installation of cabling, switches, racks, and CCTV equipment when required.
• Visit Domino’s branches including locations outside Lahore as per operational requirements.
• Organize IT support workflow, monitor productivity, and provide guidance to ensure task completion.
• Receive complaints and resolve issues promptly, maintaining proper logs and records.
• Ensure adherence to legal and company IT policies and support in disciplinary actions if needed.
• Provide Level 1 software support and troubleshooting for operational systems.

Qualifications & Skills:

• Bachelor’s Degree in Computer Science, Information Technology, or related field.
• Minimum 1–2 years of relevant experience in IT support or helpdesk roles.
• Basic knowledge of hardware troubleshooting, server and printer management.
• Understanding of call center and branch system infrastructure is preferred.
• Strong communication, problem-solving, and task prioritization skills.
• Willingness to travel and provide on-call support outside of regular hours.

Job Type: Full-time

Education:

• Bachelor's (Required)

Location:

• Lahore (Required)

Work Location: In person