Omnichannel Marketplace Operations Coordinator

Job Title: Omnichannel Marketplace Operations Coordinator

Department: Sales – Omnichannel

Reports To: Omnichannel Back Manager

Location: Onsite – Pakistan Office

Job Type: Full-time

About Chai Vision

Chai Vision is a fast-growing eCommerce company managing a portfolio of direct-to-consumer (DTC) brands across high-impact categories—from fitness and wellness to home, pet care, and supplements. We scale rapidly on platforms like Shopify, Amazon, and TikTok Shop through a data-driven, community-first approach and a relentless focus on product-market fit.

Role Summary

The Omnichannel Marketplace Operations Coordinator supports backend marketplace execution across Walmart (U.S. & Canada), Target+, and Best Buy and others(U.S. & Canada and others). This role is responsible for product uploads, inventory monitoring, compliance management, and policy setup to ensure accurate listings, consistent stock availability, and strong marketplace account health.

By maintaining backend accuracy and system integrity, this role directly supports Chai Vision’s omnichannel growth while reflecting our values of being community-first, customer-obsessed, and efficiency-driven.

What You’ll Do

Marketplace Backend Management

Upload and configure new SKUs across Walmart (US & Canada), Target+, and Best Buy (US & Canada and others)

Ensure product details, pricing, inventory, and attributes sync correctly from Shopify and SellerCloud

• Troubleshoot suppressed SKUs, missing content, and unpublished listings

Inventory & Stock Management

Monitor inventory levels across assigned marketplaces to prevent out-of-stocks

Track Walmart Fulfillment Services (WFS) inventory and seller performance

• Flag low stock or performance risks and coordinate timely updates

Policy, Logistics & Compliance

Set up and maintain shipping, return, and logistics policies across platforms

Monitor backend performance metrics such as seller scorecards and alerts

• Proactively resolve logistics or policy issues to maintain good standing

Compliance & Marketplace Health

Monitor backend alerts for violations (hazmat, category placement, etc.)

Address compliance issues quickly to prevent penalties or account risk

• Support smooth marketplace operations by maintaining account health

Reporting & Communication

Run monthly returns and backend performance reports

Track alerts and escalate critical issues when needed

• Provide regular updates to the Omnichannel backend Manager on progress, risks, and issues

Who You Are

Detail-oriented and highly organized with a process-driven mindset

Comfortable working in backend marketplace systems and portals

Proactive in identifying errors, compliance risks, and inventory discrepancies

Collaborative and able to work closely with managers and cross-functional teams

Adaptable and calm in fast-paced ecommerce environments

• Experienced with platforms such as Walmart, Target+, and Best Buy

Qualifications

1–3 years of experience in ecommerce marketplace operations or backend support

Hands-on experience with marketplace portals preferred (Walmart, Target+, Best Buy)

Experience managing SKUs, inventory feeds, and compliance workflows

Strong skills in Excel or Google Sheets for reporting and tracking

• Familiarity with Shopify and SellerCloud is a plus

Tools You’ll Use

SellerCloud

Shopify

Walmart, Target+, and Best Buy Seller Portals

Excel / Google Sheets

• Slack & Notion

Why Work With Us

Join a fast-growing ecommerce company where your ideas matter and your growth is part of our mission. At Chai Vision, we’re scaling quickly, building boldly, and redefining what a modern ecommerce team looks like.

We move fast, collaborate deeply, and give our people the space and support they need to thrive. Along with a culture built on innovation and teamwork, we offer benefits that reward your hard work and fuel your growth.

Here’s what you can look forward to:

10 Paid time off

• 
  
  
15 days of a flexible holiday schedule

Medical insurance

Continued education opportunities

Holiday and birthday gifts—we celebrate our people

A collaborative, high-energy environment

• Real room to grow as we scale

If you thrive in a fast-paced, creative atmosphere and want to help grow ecommerce brands, you’ll love working here.