Operations Control Center Duty Officer

• Closing date: 17-Sep-2025

We are e looking for someone to manage the Operations Control Centre (OCC), organizing the flow of information being received from internal and external customers and the unit is kept current with up to the minute information. To be able to communicate changes affecting airline planned scheduled operations to all parts of the business in a timely manner.

Key Responsibilities:

• To manage the Operations Control Centre (OCC) functions by monitoring and actioning the flow of information being received by email, telex, telephone and radio, from internal and external customers.
• To monitor Airline operations, ensuring aircraft changes, delayed flights and meal order information is promptly passed to all unit sections.
• To monitor processing of all Adhoc aircraft operations, Terminal Lounge and Amiri flight orders.
• To ensure that the QR IT Systems manned by Operations Control Centre (OCC) are functioning and to initiate contingency plans for system failures.
• To oversee that Non QR daily airline schedules, Qatar Airways Cargo daily airline schedules and unit master daily flight schedules are published accurately and in a timely manner
• To oversee the management of the QAIZEN Software System within the Operations Control Centre, monitoring the system throughout the unit.
• To regularly review the QACC Catering Software Systems making recommendations for process change and development to management.
• To coordinate the accurate provision of worksheets and material requisitions from the Planning/ Forecasting software.
• To ensure that the customer airlines Galley Loading Plans and inflight Service Briefs are accurately filed and circulated within the unit.
• To attend the daily Qatar Airways Operations Control Centre (QR OCC) On Time Performance (OTP) Meeting; to give feedback to the Operations Control Centre Team and management, on Qatar Airways operational issues that affect QACC unit operations.
• To facilitate Operational Projects, in liaison with the Duty Manager and OCC Manager.
• To deputize for the Duty Manager - Operations Control Centre, in all matters, when the former is not on duty.

Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before. Together, everything is possible.

• Bachelors Degree or equivalent

Preferred

• HACCP Certificate desirable
• Airline Security Trained

Previous Experience

• Specialist - minimum 4 years of job-related experience required

Job Specific Skills:

• Essential
  • Meeting deadlines and operational emergencies
  • Computer literate; MS Office, Word, Outlook, Excel (Advanced), PowerPoint, Access
  • Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.
• Preferred
  • Practical and technical knowledge
  • Experience with Flight Schedules
  • SITA text Operations
  • Dispatch Procedure Management
  • Airline Security procedures

About Qatar Airways Group: Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to apply: If you’re ready to transform how millions of global users connect, explore, and transact then apply now by uploading your CV and completing our quick application form