Operations Coordinator

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

About the Role:

The Store Operations Coordinator manages daily operations across, handling shift planning, workforce management, and key performance metrics while coordinating with supervisors and assistants to ensure smooth, efficient, and disciplined store execution.

Responsibilities:

• Prepare and maintain shift rosters, leave plans, and overtime records.
• Manage workforce attendance and ensure accuracy in reporting.
• Monitor and drive key store metrics, including picking accuracy, picking speed, packing standards, and dispatch timelines.
• Coordinate with supervisors and assistant supervisors across stores for seamless ground operations.
• Act as the point of contact for operational escalations within assigned stores.
• Maintain compliance with operational processes and SOPs to ensure consistency across all stores.

Qualifications

• 2-3 years of experience in store operations, warehouse management, or related workforce-handling roles.
• Proven ability to manage multi-site operations and large frontline teams.
• Strong organizational and coordination skills with attention to detail.
• Basic data analysis and reporting capabilities.
• Proficiency with Google Workspace (Sheets, Docs, Slides, Drive).
• Effective communication and people management skills.

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.