Operations Excellence Manager

A leading organization in the Middle East fitness and wellness industry is seeking a highly skilled Operations Excellence Manager . This role will be responsible for driving continuous improvement, ensuring quality standards, and optimizing workforce management across a wide network of clubs, with the goal of elevating operational performance and member satisfaction.

🔑 Key Responsibilities

• Lead continuous improvement and quality initiatives across multiple sites.
• Conduct operational audits and ensure compliance with policies and SOPs.
• Oversee workforce management, including scheduling and resource planning.
• Analyze operational KPIs and recommend data-driven improvements.
• Partner with managers and cross-functional teams to optimize efficiency.
• Collaborate with L&D to address training and skill gaps.
• Foster a culture of operational excellence and knowledge sharing.

🎯 Requirements

• Bachelor’s degree in Business Administration, Industrial Engineering, Operations Management, or related field (Master’s preferred).
• 7+ years’ experience in operations management, process improvement, or quality assurance (multi-site experience is a plus).
• Strong knowledge of Lean/Six Sigma methodologies.
• Skilled in data analysis, business intelligence tools, cost control, and internal controls.
• Excellent collaboration, problem-solving, and leadership skills.