Operations Executive

As a Shop Operations Executive for MARLI New York, you will be a key player in ensuring the smooth and efficient daily operations of our boutique. This role requires meticulous attention to detail and a proactive approach to managing all back-end functions, allowing the sales team to focus on providing an exceptional client experience that reflects the brand’s unique and modern aesthetic.

KEY RESPONSIBILITIES

Inventory Management:

• Conduct daily and monthly stock takes to ensure accuracy.
• Manage incoming and outgoing stock, including receiving, tagging, and organizing new merchandise.
• Process and track inter-store transfers, consignments, and returns.
• Oversee the management of display items and packaging materials.

Financial Administration:

• Handle petty cash and manage daily cash reconciliation.
• Prepare and submit daily sales reports and other financial documentation.
• Ensure all transactions are accurately recorded and reconciled with the point-of-sale (POS) system.

Store Operations:

• Act as the primary point of contact for external vendors and suppliers.
• Manage and track the condition of store equipment, displays, and fixtures.
• Handle the documentation and logistics for repairs and after-sales service.
• Ensure the store maintains the highest standards of cleanliness, organization, and visual merchandising.

Security and Compliance:

• Adhere to strict security protocols for handling high-value merchandise.
• Maintain and update all necessary operational documents, including policies and procedures.
• Conduct regular audits to ensure compliance with company standards and regulations.

Client & After-Sales Service Management:

• Assist in maintaining client databases and records, ensuring all client information is up-to-date and accurate.
• Coordinate the logistics of product shipments for clients, including managing couriers and preparing necessary documentation for domestic and international deliveries.
• Manage the administrative process for after-sales service, including logging requests, tracking repair progress, and communicating with clients regarding their items.

Administrative & IT Support:

• Serve as the liaison between the store and corporate head office, as well as with external service providers for maintenance, security, and cleaning.
• Provide first-line troubleshooting for the POS system and other in-store technology. Report and escalate technical issues to the relevant IT support team.
• While not a primary sales role, the operations executive may be required to assist the sales team by retrieving stock for client viewings, packaging purchases, or providing administrative support during peak hours.

SKILLS & QUALIFICATIONS

Education : University degree, preferably in Accounting.

Experience : 2-3 years of luxury retail experience

Skills required : Analytical thinking, organized, responsible, and excellent communication skills, detail-oriented

Computer skills : Advanced Excel mandatory

Language : Fluent in English (verbal and written)