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Operations Executive – CRM & IT Support (Onsite, Lahore, PKR Salary)
Requirements:
- Bachelors degree in Information Technology, Computer Science, Business Administration, or a related field (preferred).
- Experience working with CRM systems and operational tools.
- Hands-on experience in shift planning, scheduling, or workforce management.
- Strong IT skills with the ability to troubleshoot basic technical issues.
- Good understanding of system operations and data management.
- Fluency in English (both written and spoken).
- Strong organizational and problem-solving skills.
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Ability to work in a fast-paced service-based environment and manage multiple operational tasks.
- Manage CRM rostering and maintain accurate staff schedules based on operational needs.
- Create and assign shifts in line with business requirements and service coverage.
- Update and adjust staff shifts when operational changes occur.
- Monitor CRM records to ensure data accuracy and proper scheduling.
- Coordinate with internal teams to ensure smooth shift management and workforce availability.
- Provide basic IT support and troubleshoot technical issues related to systems, software, and user access.
- Assist in maintaining system efficiency and resolving day-to-day technical problems.
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Communicate effectively with team members and management regarding scheduling and system updates.
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