Operations Executive - VAS

As an Operations Executive, you will serve as a critical point between sales, operations, and quality assurance, ensuring inspections are conducted timely and accurately, documentation is processed efficiently, and stakeholder communication is seamless. Your efforts support operational excellence and compliance standards.

Inspection Operations & Coordination

• Oversee and coordinate vehicle inspections to ensure timely completion.
• Manage inspectors’ schedules, workload distribution, and replacements.
• Track follow-ups, re-inspections, and maintain audit logs.
• Resolve inspection-related challenges and document for review.
• Act as liaison for inspection routing upgrades and cross-department coordination.
• Support sales by scheduling inspections during off-hours.
  
  
  

Documentation & Quality Assurance

• Maintain inspection records and monitor non-conformance trends.
• Collaborate with QA to resolve customer complaints and escalate as needed.
• Identify recurring issues and recommend process or training improvements.
• Coordinate with sales, inspection, and complaints teams on quality matters.
• Handle day-end reporting, lead creation, and Adyen payment link generation.
  
  
  

Stakeholder Communication & Coordination

• Act as liaison between sales, operations, and customer service for smooth handovers.
• Share regular updates on inspection progress and issues.
• Manage escalations and coordinate complex cases with senior teams.
  
  
  

Process Improvement & Efficiency

• Analyze inspection workflows and metrics to identify improvement areas.
• Develop and update SOPs and process documentation.
• Support automation, onboarding, and integration of new partners.
  
  
  

System & Data Management

• Maintain accurate data in CRM/ERP systems and generate performance reports.
• Track KPIs and initiate corrective actions when required.
• Coordinate meetings to resolve operational bottlenecks.
  
  
  

Record Keeping & CRM Management

• Maintain up-to-date client records and submission logs.
• Handle routine bookkeeping and ensure CRM accuracy for transparency.
  
  
  

Qualifications

• Bachelor’s/Diploma in Business Administration, Operations, Finance, or related field.
  
  
  

Experience

• 2+ years in business operations or a related role.
• Proficient with CRM/ERP systems and operational reporting tools.
• Experience in process optimization, data management, and reporting.
  
  
  

Knowledge

• Strong command of MS Office/Google Sheets and CRM tools (e.g., Salesforce, HubSpot, Zoho).
• Understanding of operational workflows and customer service cycles.
  
  
  

Skills

• Analytical: Able to identify patterns, resolve inconsistencies, and make data-driven decisions.
• Communication: Strong written and verbal English skills.
• CRM Management: Skilled in maintaining client records and navigating workflows.