Operations Lead, noon Payments

Job title: Operations Lead

Location: Sheikh Zayed, Giza (On Site)

Reporting to: AVP, Business Payment Gateway

About noon

We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for an Integration & Support Manager who can help us move even faster.

noon’s mission: Every door, every day .

What you'll do:

Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.

We are looking for a talented and dedicated Operations Lead in noon’s Fintech team to provide support for day to day business operations with a proven ability to work with minimal supervision while managing core activities pertaining to merchant onboarding, payment queries, analytics, customer & merchant issues, internal and external stakeholder coordination, etc.

Responsibilities:

• Proactively streamline operations activities per market.
• Investigate malfunctioning issues, recommend fixes and coordinate with relevant teams to implement changes. Improve operational performance and efficiency on a continuous basis.
• Manage and set up projects for various processes on JIRA, Zoho or any other platform
• Manage Partners relation such as banks, BNPLs and schemes from operation perspective like onboarding, invoicing and any other related matters
• Create operational processes through SOPS, documentations and manuals
• Support other departments to ensure successful business activities as a whole
• Ensure platforms and workflows are running smoothly and efficiently.
• Should aim at being an expert regarding operations processes, procedures and policies for the given business vertical
• Serve as the focal point for all information and communication on critical operational issues
• Participate in all financial operation related activities such as invoicing
• Participate in ongoing projects around development of backend systems
• Deal with merchant onboarding, payment queries, reporting, Partner & merchant issues, etc
• Use strong problem-solving skills and a deep understanding of our systems to resolve queries with our customers in mind
• Find automated solutions to streamline and enhance process efficiency
• Act as a first level support for merchants queries

What you'll need:

• 4+ years of experience in payments operations, process improvement, or business operations in the financial services or FinTech industry, preferably across the MENA region
• High ownership for all tasks at hand with keen eye for detail and robust problem solving abilities.
• Process oriented with a strong sense of ownership and accountability
• Bachelor’s degree in business, finance, or a related field; MBA or other advanced degree preferred
• Ability to handle multiple tasks with tight deadlines whilst ensuring the work undertaken remains at a high standard.
• Able to grasp complex and detailed concepts/tooling easily and quickly, simplifying them where needed
• Excellent time management skills with the ability to build strong cross-functional relationships and work collaboratively
• Process driven – You understand processes intuitively, are highly organized, and are constantly on the lookout to improve the way you work, you love tweaking things
• You communicate your actions and intentions clearly - verbally as well as in a written form
• Proactive – You have a proactive attitude towards problems
• Highly motivated, you are a strong team player who is not afraid of pitching in and getting their hands dirty
• Ability to wear many hats, with an I can do attitude
• Strong aptitude for operations with a balance of process improvement and people management expertise
• Ability to work in an accelerated environment with several projects simultaneously, in a dynamic and constantly evolving context
• Analytically strong and ability to manage/learn data using MS Office /Excel or tools like Jira, Zendesk,Power BI among others

• Who will excel?
• We’re looking for people with high standards, who understand that hard work matters.
• You need to be relentlessly resourceful and operate with a deep bias for action.
• We need people with the courage to be fiercely original.
• noon is not for everyone; readiness to adapt, pivot, and learn is essential.