OPERATIONS LEAD (Omani)

Operations Lead (Omani)

What this person does: Manages the Service Desk (L2/L3 support). Responsible for

platform uptime (≥99.5%). Tracks all incidents in Jira. Manages a team of 4-5 support engineers. Reports to the Authority weekly on SLA performance. Attends the bi-weekly Service Management Board in Muscat.

Requirements:

Omani national (mandatory)

Based permanently in Muscat (mandatory)

Business-fluent English AND Arabic (mandatory)

>8 years experience in IT operations or ser vice desk management

Experience with SLA monitoring and incident management

Experience with ITIL processes (incident, problem, change)

Experience with Jira and Confluence

Experience managing shift teams

If you have this experience kindly share your CV to info@gnsbusiness.com or whatsapp +968 76269238

Pay: From RO700.000 per month

Work Location: In person