Operations Manager

About the Company

6thStreet.com is an omnichannel fashion & lifestyle destination that offers 1400+ fashion & beauty brands in the UAE, KSA, Kuwait, Oman, Bahrain & Qatar. Customers can shop the latest on-trend outfits, shoes, bags, beauty essentials and accessories from international brands such as Tommy Hilfiger, Calvin Klein, Hugo, Marks & Spencers, Dune London, Charles & Keith, Aldo, Crocs, Birkenstock, Skechers, Levi’s, Nike, Adidas, Loreal, and Inglot amongst many more. 6thStreet.com recently opened GCC’s first phygital store at Dubai Hills Mall; an innovative tech-led space which combines the best of both online & offline shopping with online browsing & smart fitting rooms.

Overview:

We are seeking a highly motivated and experienced Manager - Operations to lead our operations team. In this role, you will be responsible for managing day-to-day operations, optimizing operational processes, and ensuring that the operational aspects of our e-commerce business run smoothly and efficiently. You will play a key role in enhancing customer satisfaction, managing vendor relationships, and driving continuous improvement in operational efficiency.

Job Duties & Responsibility:

Operational Leadership:

• Oversee the daily operations of the e-commerce platform, ensuring efficiency, quality, and cost-effectiveness.
• Lead and motivate the operations team to achieve productivity and performance targets.

Process Optimization:

• Analyze current operational processes and performance, identifying opportunities for improvement.
• Implement strategies to enhance efficiency, reduce costs, and improve customer service.

Vendor Management:

• Develop and maintain strong relationships with vendors, suppliers, and logistics partners.
• Negotiate contracts and manage vendor performance to ensure timely delivery and quality of goods and services.

Inventory Management:

• Oversee inventory levels and ensure they are maintained efficiently, minimizing stockouts and overstock situations.
• Implement inventory management systems and processes to optimize stock levels and reduce inventory costs.

Customer Satisfaction:

• Ensure that customer orders are fulfilled accurately and timely.
• Work closely with the customer service team to resolve issues and improve the overall customer experience.

Team Development:

• Recruit, train, and develop operations team members.
• Foster a positive and productive work environment, encouraging teamwork and collaboration.

Compliance and Risk Management:

• Ensure all operations comply with legal regulations and company policies.
• Assess and mitigate operational risks that could impact business continuity.

Required Qualifications:

• Bachelor's degree in business administration, Operations Management, Supply Chain Management, or a related field.
• 5+ years of experience in operations management, preferably in an e-commerce or retail environment.
• Proven leadership skills with the ability to manage and motivate a team.
• Strong analytical and problem-solving abilities.
• Excellent negotiation and vendor management skills.
• Proficiency in using ERP and WMS systems.
• Outstanding communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic environment.

Benefits:

• Full-time role
• Competitive salary
• Company employee discounts across all brands
• Medical & health insurance
• Collaborative work environment
• Good vibes work culture.