Operations Manager

I. Job Summary

The Operations Manager will be responsible for overseeing the daily operations of the hotel and managing its staff across all departments. The role carries commercial accountability for budgeting, financial management, planning, organizing, and directing hotel services, including Front Office, Food & Beverage, Housekeeping, Engineering, and Sales. The Operations Manager will also ensure the effective implementation of Al Khoory Hotel’s brand strategies and initiatives to consistently meet or exceed guest expectations, maximize profitability, and drive operational efficiency.

II. Main Duties and Responsibilities

• Provide strong leadership, guidance, and direction to the hotel’s management team, ensuring delivery of the highest service and quality standards.
• Oversee day-to-day hotel operations in line with the Al Khoory Hotels organizational structure.
• Conduct regular departmental briefings, weekly, and monthly operational meetings with department heads.
• Develop and execute commercial and operational strategies to achieve financial targets and optimize business performance.
• Manage budgeting, financial planning, and overall control of hotel services including Front Office, F&B, Housekeeping, Engineering, and Sales.
• Ensure adherence to hotel SOPs, operating controls, and policies, maintaining consistent service standards.
• Maximize revenue streams and overall hotel profitability.
• Identify and implement strategies to expand market share and attract new customer segments.
• Build and maintain positive relationships with key stakeholders, including owners, group management, guests, suppliers, and partners.
• Oversee both business and people management functions.
• Prepare and deliver the hotel’s annual operating budget, marketing & sales plan, and capital expenditure plan.
• Lead talent development efforts for key leadership roles, manage employee turnover, recruitment, and training within budgetary parameters.
• Monitor sales performance, analyze results, and design effective revenue and marketing strategies.
• Personally ensure that guests receive personalized, attentive, and exceptional service.
• Utilize guest and staff feedback to recommend improvements that enhance performance and guest satisfaction.
• Ensure compliance with health & safety standards, licensing laws, and all statutory regulations.

III. Job Accountabilities

• Responsible for adhering to and controlling departmental and hotel operational budgets.
• Accountable for achieving monthly and annual revenue targets.
• Drive brand development initiatives in line with Al Khoory standards.
• Reduce and resolve guest complaints effectively.
• Ensure all employees work in a safe and compliant environment.
• Guarantee compliance with all relevant regulations, including Health, Safety & Hygiene, labor laws, and financial reporting standards.
• Support internal and external audits by ensuring risks are managed and controls are in place.

IV. Key Performance Indicators (KPIs)

• Achievement of monthly and annual revenue targets.
• Occupancy performance (supply vs. demand).
• Guest satisfaction scores and feedback.
• Staff retention and turnover levels.

V. Communication & Working Relationships

External:

• Travel Agents
• Corporate Clients and Offices
• Approved Suppliers & Vendors
• Government Officials / Regulatory Authorities

Internal:

• Stakeholders and Owners
• Corporate Office (Al Khoory Hotel Management)
• Sister Hotels
• Department Heads
• All Hotel Staff

Compensation Package:

AED 12,000 – 14,000 (all-inclusive) plus standard benefits.