Operations Manager

About Us

Rocky Real Estate Brokerage LLC is one of Dubai’s trusted real estate firms, specializing in sales, leasing, and property management across residential, commercial, and off-plan projects. We are committed to delivering professional, transparent, and client-focused real estate services.

Role Overview

We are seeking a dynamic and detail-oriented Operations Manager to oversee and enhance our daily business operations. The ideal candidate will bring strong organizational, compliance, and process management skills, preferably with a background in banking or financial services, ensuring efficiency, accountability, and regulatory alignment within the company.

Key Responsibilities

• Oversee and manage daily operations across sales, property management, and support functions.
• Develop and implement operational policies, workflows, and compliance procedures in line with RERA, DLD, and UAE labor laws.
• Coordinate with HR for recruitment, onboarding, training, and performance management of employees.
• Supervise documentation, contracts, and transaction processes (Form A, Form F, MOUs, tenancy contracts).
• Monitor CRM system usage, ensuring accurate data entry and timely reporting.
• Manage financial controls such as petty cash, commissions, invoicing, and expense tracking, in coordination with Accounts.
• Ensure smooth communication between agents, management, landlords, tenants, and developers.
• Conduct regular audits of operational procedures and recommend process improvements.
• Prepare and present reports to senior management regarding performance, compliance, and business efficiency.
• Support marketing and administrative activities, ensuring all campaigns and property listings comply with company standards.

Requirements

• Strong knowledge of compliance, process control, and financial documentation.
• Excellent leadership, problem-solving, and multitasking abilities.
• Familiarity with CRM systems and MS Office Suite (Excel, Word, PowerPoint).
• Outstanding interpersonal and communication skills in English.
• Highly organized, detail-oriented, and capable of working in a fast-paced environment.

Preferred Candidate Profile

• Female candidates are strongly encouraged to apply.
• Candidates with banking/finance background who can bring strong process discipline to real estate operations.
• Proactive leader with a hands-on management style.

What We Offer

• Competitive salary + performance-based incentives.
• Health insurance and annual leave benefits.
• Professional growth and career development opportunities.
• A supportive and collaborative work culture.

Job Type: Full-time