Operations Manager

Job Title: Operations Manager
Reports To: CEO
Job Timing: Night Shift, 9pm - 6am PKT
Location: College Road, Township, Lahore
Employment Type: Full-time

Role Overview
We are seeking a highly organized and commercially aware Operations Manager to oversee day-to-day administrative operations, staff coordination, vendor management, and process optimization. This role will be responsible for ensuring operational efficiency, cost control, accountability, and consistent execution across teams.
The ideal candidate is hands-on, detail-oriented, and confident in managing people, vendors, and processes while working closely with leadership to support company growth.

Key Responsibilities

Operations & Administration

• Oversee daily administrative operations and office management
• Ensure smooth coordination between departments and support teams
• Establish operational controls, approvals, and accountability mechanisms
• Identify operational gaps and implement process improvements

Staff Oversight & Accountability

• Supervise administrative and support staff
• Define roles, responsibilities, and performance expectations
• Track attendance, responsiveness, and task completion
• Escalate performance issues with data-backed reporting

Vendor & Procurement Management

• Source, evaluate, and negotiate with vendors and service providers
• Benchmark pricing and services to ensure competitive rates
• Maintain approved vendor lists and contract documentation
• Control procurement costs and prevent unapproved spending

Process, SOPs & Compliance

• Develop, document, and enforce SOPs across admin and operations
• Ensure adherence to internal policies and approval workflows
• Maintain operational documentation and audit readiness

Reporting & Leadership Support

• Provide weekly and monthly operational reports to leadership
• Track KPIs related to cost, efficiency, and staff performance
• Support leadership with operational insights and recommendations

Required Qualifications

• 5+ years of experience in operations, administration, or business management
• Strong vendor negotiation and cost-control experience
• Proven ability to manage teams and enforce accountability
• Excellent organizational, communication, and problem-solving skills
• Comfortable working directly with senior leadership
• Strong Excel / Google Sheets and documentation skills

Preferred Qualifications

• Experience in fast-growing or service-based organizations
• Background in procurement, finance operations, or process optimization
• Experience building SOPs and operational frameworks from scratch

What We Offer

• Opportunity to work closely with leadership
• High-impact role with ownership and visibility
• Competitive compensation based on experience
• Growth opportunities as the company scales

Job Type: Full-time