Operations Manager (Sports Industry)

Job description

The Operations Manager at Juventus Academy Dubai & Sharjah will oversee the day-to-day operations of the academy, ensuring that all functions are carried out efficiently and cost-effectively.

This role requires a proactive individual who can enhance operational systems, manage resources, and improve overall service quality. The Operations Manager will handle a diverse range of tasks including administrative duties, logistical support, and coordination of events and trips.

Responsibilities

1. Operational Efficiency:

• Ensure all academy operations are conducted in a manner that is both appropriateand cost-effective.
• Continuously improve operational management systems, processes, and best practices.

2. Customer Service:

• Develop and implement strategies to enhance the quality of customer service provided by the academy.

3. Manage one field:

• Be the point of reference for a portfolio of around 60 customers in one of Juventus Academy Dubai branch.

4. Licensing and Documentation:

• Oversee the renewal of academy licenses, certificates, and all relevant legal/commercial documents.

5. Kit Orders:

• Handle the ordering and tracking of kits and equipment for up to 1,500 staff members, ensuring timely shipment and delivery.

6. Event Management:

• Plan, schedule, and organize all work-related events.
• Communicate event details effectively with relevant employees.

7. Trip Organization:

• Plan, organize, and facilitate trips experiences for academy teams.
• Coordinate trip details with the relevant teams and ensure smooth execution.

8. International Tournaments:

• Plan and organize international tournaments involving the academy teams.
• Coordinate with the admin of the concerned locations to ensure successful participation.

9. Office Supplies and Field Tools:

• Ensure the availability of office supplies and field tools, including first aid kits, for operational efficiency.

10. Website and Email Maintenance:

• Oversee the maintenance and renewal of the academy’s website and email systems.

11. Courses:

• Schedule and book necessary courses for employees, including First Aid and Child Protection, ensuring all staff complete required training throughout the season.

12. RTA and Vehicles Support:

• Manage vehicle-related tasks such as car registration, renewal, fines follow-up, and reporting.

13. Reporting:

• Prepare and present weekly and monthly operational reports to the management team.

Qualifications

• 3+ years of experience in a similar role ideally within a sports or educational environment.
• Proficiency with Microsoft Office
• Customer Service Skills
• Strong organizational, multitasking and communication skills
• Detail-oriented with a strategic mindset.
• Ability to work under pressure and meet deadlines.
• Strong problem-solving skills and a proactive approach.
• Capable of building and maintaining positive relationships with staff, partners, and stakeholders.
• Familiarity with licensing requirements and legal documentation processes.
• Ability to manage large-scale events and coordinate complex logistical arrangements.
• Fluent in English; additional languages are a plus.