Operations Specialist

LAWAZEM is looking for a dedicated and detail-oriented Operations Specialist to join our fast-paced team. In this role, you will be responsible for ensuring the smooth and efficient operation of various business processes. You will collaborate with different departments to optimize workflows, improve operational efficiency, and enhance the overall customer experience. If you are a proactive problem solver with a strong analytical mindset, we want to hear from you!

Responsibilities:

• Analyze and improve existing operational processes to enhance efficiency and productivity.
• Coordinate with cross-functional teams to ensure seamless execution of daily operations.
• Monitor key performance indicators (KPIs) and prepare reports on operational performance.
• Assist in the development and implementation of standard operating procedures (SOPs) and best practices.
• Identify areas for cost reduction and process improvement.
• Provide support in project management and ensure timely delivery of key initiatives.
• Facilitate training sessions for staff on new operational processes and systems.
• Act as a liaison between different departments to promote collaboration and communication.
• Handle special projects and other duties as assigned by management.

Requirements

• Proven experience as an Operations Specialist or in a similar role.
• Strong understanding of operations management principles and practices.
• Excellent analytical and problem-solving skills.
• Proficiency in using various software and tools for data analysis and reporting.
• Strong organizational skills with the ability to manage multiple tasks and deadlines.
• Excellent communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Familiarity with project management methodologies is a plus.