Operations Supervisor – Insurance

Job description:

Location: Karachi
Shift Timings: Rotational Shifts
Qualification: Graduation
Experience:

• Proven experience in Health, Life, Medical, and General Insurance
• Strong background in inbound and outbound sales
• Prior experience in an insurance call center or operations management is preferred

Skillset Required:

• Team leadership and people management capabilities
• Strong knowledge of Health, Life, Medical, and General insurance product

Job Specifications:

• Supervise daily insurance operations to ensure efficiency and service quality.
• Lead teams handling inbound and outbound insurance-related interactions.
• Manage KPIs, SLAs, and operational workflows for optimal performance.
• Handle customer escalations and ensure high-quality service delivery.
• Coordinate with cross-functional teams to support insurance processes and campaigns.
• Analyze performance reports and apply insights for operational improvements.

Job Type: Full-time

Pay: Rs50,000.00 - Rs60,000.00 per month

Work Location: In person

Expected Start Date: 06/12/2025