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Operations Supervisor – Insurance

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Job description:

Location: Karachi
Shift Timings: Rotational Shifts
Qualification: Graduation
Experience:

  • Proven experience in Health, Life, Medical, and General Insurance
  • Strong background in inbound and outbound sales
  • Prior experience in an insurance call center or operations management is preferred

Skillset Required:

  • Team leadership and people management capabilities
  • Strong knowledge of Health, Life, Medical, and General insurance product

Job Specifications:

  • Supervise daily insurance operations to ensure efficiency and service quality.
  • Lead teams handling inbound and outbound insurance-related interactions.
  • Manage KPIs, SLAs, and operational workflows for optimal performance.
  • Handle customer escalations and ensure high-quality service delivery.
  • Coordinate with cross-functional teams to support insurance processes and campaigns.
  • Analyze performance reports and apply insights for operational improvements.

Job Type: Full-time

Pay: Rs50,000.00 - Rs60,000.00 per month

Work Location: In person

Expected Start Date: 06/12/2025

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