Operations Supervisor – Insurance

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Job Description

Location: Karachi Shift Timings: Rotational Shifts Qualification: Graduation Experience:

Proven experience in Health, Life, Medical, and General Insurance
Strong background in inbound and outbound sales
Prior experience in an insurance call center or operations management is preferred

Skillset Required:

Team leadership and people management capabilities
Strong knowledge of Health, Life, Medical, and General insurance product Job Specifications:
Supervise daily insurance operations to ensure efficiency and service quality.
Lead teams handling inbound and outbound insurance-related interactions.
Manage KPIs, SLAs, and operational workflows for optimal performance.
Handle customer escalations and ensure high-quality service delivery.
Coordinate with cross-functional teams to support insurance processes and campaigns.
Analyze performance reports and apply insights for operational improvements.

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