Operations Support Specialist

Tapmad is looking for Operations Support Specialist

About the Role

We’re looking for a technically skilled Operations Support Specialist to ensure the smooth day-to-day operations of Tapshop’s digital voucher ecosystem. The ideal candidate will handle customer issues, manage ERP and internal management portals, and confidently work with system logs, API data, and reports. This role demands strong coordination, technical, and analytical skills to maintain service uptime, accuracy, and customer satisfaction.

Key Responsibilities

· Liaise with payment gateways (e.g., Tapmad, Easypaisa, JazzCash etc) to ensure smooth transaction flow and timely issue resolution.

· Coordinate with partners for product activations and system syncs.

· Ensure vouchers are active, correctly priced, and updated across all platforms.

· Extract and analyze JSON logs to identify and resolve technical or transaction-related issues.

· Manage and troubleshoot ERP or internal management system modules.

· Escalate technical issues to the development team with proper log and data references.

· Maintain detailed system documentation and issue tracking records.

· Coordinate with QA and Product teams to validate fixes and ensure operational stability.

Required Skills

· Hands-on experience with ERP, CRM, or ticket management systems.

· Ability to read, interpret, and extract data from JSON logs.

· Proficient in Excel / Google Sheets (formulas, pivot tables, and data filtering).

· Strong understanding of web portals and data-driven systems.

· Basic knowledge of APIs, SQL, or backend data flows.

· Excellent communication, coordination, and issue-resolution skills.

· Highly organized, analytical, and detail-oriented.

Preferred Skills

· Familiarity with Postman, SQL, or other database query tools.

· Experience using support ticketing systems (e.g., Jira, Freshdesk, Zendesk).

· Exposure to management or reporting dashboards.

· Understanding of system integration flows between ERP and APIs.

Preferred Skills

· Transaction success rate.

· Issue resolution time (customer + partner).

· Partner satisfaction and delivery performance.

Experience:

· 1–2 Years experience in e-commerce, fintech, or digital goods operations.

· Experience with voucher, gift card, or gaming product operations preferred.

Qualification:

· BS / BCS / BSCS (Computer Science or related field)

Job Type: Full-time

Work Location: In person