Operations Team Leader

Responsibilities

• Monitor and manage day-to-day security operations, ensuring readiness and compliance with safety and operational protocols.

• Respond promptly and effectively to emergency and alarm situations (e.g., fire alarms, security breaches, medical incidents).

• Coordinate emergency response efforts and ensure that appropriate actions are taken to safeguard personnel and assets.

• Investigate incidents, document findings, and prepare detailed reports with recommendations for corrective and preventive measures.

• Prepare and submit periodic operational reports summarizing activities, incidents, and performance outcomes to higher management.

• Promote a culture of safety and continuous improvement across the operations team.

Required Qualifications & Skills

• Education: Diploma or Bachelor’s degree, preferably in a consulting or related field.

• Experience: Minimum of 3 years of relevant experience.

• Proven ability to lead teams, drive organizational change, and empower staff to enhance performance and skills.
• Strong ability to analyze situations, evaluate information, and make sound operational decisions.
• Excellent interpersonal and collaboration skills; ability to work effectively within multidisciplinary teams.
• Experience in supervising residential or facility security operations and ensuring compliance with policies and standards.
• Ability to organize and lead emergency responses, including coordination with internal and external agencies.
• Solid knowledge of safety protocols, risk management practices, and emergency preparedness procedures.