Operations/Customer Service Executive (Freight)

• Handle customer service escalations from clients, respond to queries via calls and emails, send quotations, and maintain long-term relationships.

• Build strong client relationships by ensuring adequate interactions across customer hierarchy levels to anticipate their needs.

• Oversee Import and Export operations; coordinate with international agents, exporters, forwarders, shipping lines, and Customs House Agents (CHAs) to ensure smooth cargo operations.

• Prepare and manage complete sets of export-related documents, including invoices, packing lists, shipping bills, Bills of Lading (BL), and Air Waybills (AWB).

• Coordinate closely with Logistics and Freight Forwarding agents for scheduling and booking shipments to ensure smooth and timely cargo delivery.

• Manage all pre-shipment and post-shipment documentation, ensuring compliance with customs regulations and processes.

• Collaborate with internal teams including planning, packing, dispatch, accounts, and delivery to ensure timely shipment dispatches and payment follow-ups.

• Maintain strong client relationships and identify opportunities to enhance service offerings or grow business within existing and returning client accounts.

• Maintain all shipment documentation on Google Drive and manage all incoming and outgoing correspondence related to export operations.

• Share daily operational status reports with stakeholders and support strategic goals by proactively identifying solutions and improvements.

• Undertake any other relevant duties or responsibilities assigned from time to time

Preferred Candidate Profile

• 2-3 years of experience in a similar role.

• Graduate from a recognized university.

• Proficiency with Google Suite.

• Strong ability to multitask.

• Comfort working with multiple groups within business.

• Detailed understanding in the areas of Export/Import, Shipping, Customs, Documentation. • Effective communication and collaboration skills.

• Candidate should have in-depth experience and a passion for International Shipping Industry.

• Strong attention to details and ability to multitask projects and deliver under pressure.

• Creative and analytical problem solver with a passion to provide excellent customer service.

• Experienced candidates preferred; immediate joiners will be given priority.

Job Type: Full-time

Pay: ₹10,000.00 - ₹22,000.00 per month

Application Question(s):

• Do you have experience working in freight forwarding operations?
• What is your current CTC?
• What is your expected CTC?

Work Location: In person