Order taker

Order Taker Duties and Responsibilities

• Greet customers promptly and courteously, either in person, by phone, or online
• Accurately take customer orders and enter them into the point-of-sale (POS) system
• Answer customer questions about menu items, products, prices, and promotions
• Make recommendations and upsell or cross-sell items when appropriate
• Verify order details (items, quantities, special requests) to ensure accuracy
• Communicate special instructions or modifications to kitchen or production staff
• Process payments using cash, credit/debit cards, or digital payment systems
• Handle customer complaints or concerns in a professional and timely manner
• Maintain a clean and organized work area, including counters and order stations
• Follow company policies, food safety standards, and cash-handling procedures
• Coordinate with team members to ensure timely order preparation and delivery
• Monitor order status and inform customers of wait times or delays
• Balance cash drawer and complete basic transaction reports when required
• Assist with inventory checks and restocking of supplies as needed

Job Type: Full-time

Pay: From QAR1,400.00 per month