Order Taker - Hospitality

Job Description:

• Accurately take and record orders from guests, including special requests and modifications.
• Ensure orders are fulfilled correctly and in a timely manner.
• Verify orders with guests to ensure accuracy before serving.
• Provide excellent customer service, responding to guest inquiries and requests.
• Ensure high levels of guest satisfaction with ordering experience.
• Engage with guests to build rapport and promote a positive experience.
• Maintain a clean and organized order taking area.
• Process orders efficiently to minimize wait times.
• Communicate effectively with kitchen and bar staff to ensure smooth order fulfillment.

Education & Experience:

• Intermediate in Arts / Secondary in Arts
• 4 to 6 years of relavant work & Industry Experience.

Essential Technical Skills:

• POS Systems: Proficiency in POS systems and ability to troubleshoot technical issues
• Menu Knowledge: Good knowledge of menu items, ingredients, and pricing
• Order Management: Ability to manage orders efficiently, including special requests and modifications

Essential Behavioral Competencies:

• Customer Focus: Ability to provide excellent customer service and ensure guest satisfaction
• Attention to Detail: Ability to accurately take and record orders, including special requests and modifications
• Communication: Excellent communication skills to interact with guests, kitchen staff, and other team members

Location: Gulberg 3 Lahore

Education:

• High School (Preferred)

Experience:

• Order taker: 1 year (Required)

Location:

• Lahore (Required)

Work Location: In person