Order Taker - Islamabad

Job Title: Order Taker – Restaurant
Location: Islamabad

About the Role

A well-reputed restaurant is seeking a courteous and detail-oriented Order Taker to manage customer orders and ensure a smooth dining experience. The ideal candidate should have good communication skills, a customer-focused approach, and the ability to coordinate effectively with kitchen and service staff. This role is essential in maintaining service efficiency and enhancing overall guest satisfaction.

Key Responsibilities

• Take customer orders accurately (in-person, phone, or digital systems)
• Ensure clear communication of orders to the kitchen staff
• Provide menu guidance and recommend items to customers
• Handle customer inquiries regarding menu, pricing, and availability
• Maintain proper order records and ensure timely service delivery
• Coordinate with wait staff and kitchen for smooth order flow
• Address customer concerns professionally and escalate when required
• Ensure cleanliness and organization of the order-taking area
• Follow restaurant service standards and operational procedures
• Assist in billing or POS operations when required

Requirements

• Previous experience as an Order Taker, Waiter/Waitress, or in a similar hospitality role preferred
• Good communication and interpersonal skills
• Basic understanding of restaurant operations and menu handling
• Ability to work in a fast-paced environment
• Customer service-oriented mindset
• Basic knowledge of POS systems is a plus
• Flexibility to work in shifts, weekends, and holidays

Preferred Qualifications

• Experience working in a reputable restaurant or hotel
• Familiarity with POS systems and digital ordering platforms
• Strong coordination skills with kitchen and service teams
• Ability to handle high customer volumes efficiently

Work Location: In person