Patient Billing Support (CSR)

Why PsychPlus?

The current delivery model for mental health care is broken in this country. PsychPlus set out on a mission to reimagine how mental health care is delivered to folks who need it. Our goal is to provide a digital-first, modern approach to psychiatry and therapy. We provide care both in-person at our offices across Texas and virtually so our patients can be seen at their convenience. Through a combination of exceptional medical and psychological care and best-in-class technology, we provide an unparalleled approach that serves our patients’ needs in an integrated way. Join us in our mission to ensure that every person has access to affordable and accessible mental health care.

PsychPlus is seeking a Patient Billing Support Specialist to join our growing team. We are looking for someone with excellent communication skills and a solid understanding of medical billing—preferably in the mental health field—to support our patients and ensure a smooth billing experience.

Shift: US Time Zone

Key Responsibilities

• Professionally handle patient calls and voicemails, responding promptly
• Assist patients with billing inquiries and payment-related questions
• Provide clear explanations of mental health billing and insurance processes
• Accurately document and manage patient interactions within the billing system
• Collaborate with internal teams to ensure efficient resolution of patient concerns

Requirements

• Excellent English communication skills (verbal & written)
• Strong understanding of medical billing (experience with mental health billing highly preferred)
• Experience handling patient calls or voicemails in a healthcare setting
• Familiarity with Collaborate MD (CMD) billing software
• Ability to work in a fast-paced, patient-focused environment

Perks

Our mentality is to find the best, attract the best, and pay the best talent—which is why we prioritize quality over quantity of hires. While we offer zero-stress medical, dental, and vision coverage, competitive salaries, and a generous PTO policy, we're way more excited to tell you about a few "perks” that are unique to Psychplus. We’ve spent time thinking through what it means to be a modern mental health company and how we can better align these additional perks with our mission and values