Patient Calling- Medical Billing

Patient Communication & Call Management

• Conduct outbound calls and send follow-up communications to patients regarding outstanding balances, payment reminders, and billing inquiries.
• Handle inbound patient calls related to billing statements, account balances, payment arrangements, and general billing questions.
• Communicate with patients in a clear, professional, and empathetic manner to address concerns and provide accurate billing information.

Billing & Payment Processing

• Accurately post patient and insurance payments within the billing system.
• Process manual receipts and ensure all financial transactions are properly recorded and documented.
• Generate and distribute electronic billing statements (e-Statements) to patients in a timely manner.
• Establish, monitor, and manage patient payment plans in accordance with organizational policies.
• Process scheduled payment plan charges and ensure accurate transaction posting.

Account Management

• Identify and resolve account discrepancies by reviewing posting errors and performing necessary balance adjustments.
• Review and update patient account information to maintain accuracy throughout the billing lifecycle.
• Ensure all billing-related activities are properly documented and traceable within the system.

Encounter & Documentation Management

• Review patient encounters to confirm that charges are accurately entered and aligned with services provided.
• Coordinate with internal teams to resolve missing, incomplete, or inaccurate encounter information.
• Maintain organized, accurate, and up-to-date billing documentation within the practice management system.

Job Type: Full-time

Pay: Rs45,000.00 - Rs70,000.00 per month

Ability to commute/relocate:

• Wapda Town: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Willing to work the night shift in Wapda Town, Lahore?

Experience:

• Medical billing/ Calling: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person