Patient Care Coordinator

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Job Title: Patient Counsell Department

The Patient Counsellor is responsible for guiding, supporting, and educating patients and their families throughout their treatment journey. The role involves counselling patients on procedures, treatment plans, emotional concerns, and financial aspects, ensuring a smooth and compassionate patient experience.

Key Responsibilities patient Counselling & Support

• Counsel patients and families regarding diagnosis, treatment options, procedures, and outcomes
• Provide emotional and psychological support to patients during treatment
• Address patient concerns, fears, and questions with empathy and clarity
• Ensure patient understanding and consent for treatments

Coordination & Follow-up

• Coordinate between doctors, nurses, and patients for smooth treatment flow
• Schedule appointments, procedures, and follow-up visits
• Follow up with patients regarding treatment progress and compliance
• Maintain continuous communication with patients throughout their journey

Financial Counselling (if applicable)

• Explain treatment packages, costs, and payment options clearly
• Assist patients with billing queries and payment plans
• Coordinate with billing and insurance teams as required

Documentation & Records

• Maintain accurate patient counselling records and consent forms
• Update patient details in hospital management systems
• Ensure confidentiality and ethical handling of patient information

Patient Experience & Feedback

• Ensure high levels of patient satisfaction
• Collect patient feedback and report concerns to management
• Assist in patient retention and referral generation

Skills & Qualifications educational Qualification

• Graduate in Psychology / Social Work / Life Sciences / Nursing / Any relevant field

Skills Required

• Excellent communication and interpersonal skills
• Strong empathy, patience, and listening ability
• Ability to handle sensitive and emotional situations
• Basic computer knowledge and hospital software familiarity
• Fluency in local language and English

Languages knows: kannada, tamil and English.. if additional languages is there willing to relocate..

Electronic City, kondalikonde and for tamilnadu..

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Provident Fund

Work Location: In person