Patient Coordinator

We are looking for a compassionate, detail-oriented, and professional Patient Coordinator to join our growing clinic. The ideal candidate will serve as the main point of contact between patients and the medical team, ensuring each patient receives exceptional care and service from their first inquiry through follow-up visits. Excellent English communication skills are essential for this role.

Location: JBR, Dubai

Key Responsibilities:

• Greet and assist patients in a warm, professional, and courteous manner.
• Coordinate and schedule appointments, consultations, and follow-ups efficiently.
• Provide detailed information about treatments, procedures, and services offered.
• Maintain accurate patient records and ensure confidentiality at all times.
• Liaise between patients, doctors, nurses, and other departments to ensure smooth communication and workflow.
• Handle patient inquiries via phone, email, or in person promptly and professionally.
• Follow up with patients after procedures to ensure satisfaction and address concerns.
• Assist in preparing treatment plans and explaining financial details or packages when required.
• Support front desk and administrative operations when needed.
• Ensure the patient experience reflects the clinic’s high standards of care and professionalism.

Requirements:

• Proven experience as a Patient Coordinator, Receptionist, or Customer Service Representative in a medical, dental, or aesthetic clinic.
• Excellent English communication skills — both verbal and written — are a must.
• Strong interpersonal and organizational skills.
• Professional appearance, positive attitude, and a customer-focused approach.
• Proficiency in MS Office and clinic management systems.
• Ability to handle multiple tasks while maintaining attention to detail.
• A team player with empathy, patience, and discretion.
• Immediate joiner preferred.

Job Type: Full-time

Pay: AED6,500.00 per month

Application Question(s):

• Are you available to join immediately?

Experience:

• Patient Coordinator: 1 year (Required)

Language:

• Tagalog (Required)