Patient Coordinator

Job Title: Patient Coordinator

Job Description:

The Patient Coordinator plays a pivotal role in ensuring the smooth operation of a dental clinic by managing patient inquiries, appointments, and administrative tasks. They serve as the primary point of contact for patients, providing exceptional customer service and ensuring a positive experience throughout their visit.

Responsibilities:

• Patient Scheduling: Schedule appointments for new and existing patients, utilizing scheduling software efficiently to optimize clinic resources and minimize wait times.
• Patient Communication: Communicate with patients via phone, email, and in-person to address inquiries, confirm appointments, and provide necessary information regarding treatments, procedures, and insurance coverage.
• Check-In/Check-Out Process: Greet patients upon arrival, verify insurance information, and assist with completing necessary paperwork. Facilitate the check-out process by processing payments, scheduling follow-up appointments, and providing aftercare instructions.
• Insurance Coordination: Verify insurance coverage, process insurance claims, and assist patients with understanding their benefits and financial responsibilities.
• Patient Records Management: Maintain accurate and confidential patient records, including medical history, treatment plans, and correspondence.
• Coordination with Clinical Staff: Collaborate closely with dentists, hygienists, and other clinical staff to ensure seamless patient flow and address any scheduling or administrative issues.
• Office Administration: Perform various administrative tasks such as managing inventory, ordering supplies, and maintaining cleanliness and organization in the reception area.
• Customer Service: Provide exceptional customer service by addressing patient concerns, resolving conflicts, and ensuring a welcoming and comfortable environment for all patients.

Qualifications:

• Previous experience in a healthcare or dental office setting preferred.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in computer software, including scheduling and electronic health records systems.
• Knowledge of dental terminology, procedures, and insurance billing processes is a plus.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.

The Patient Coordinator plays a crucial role in fostering positive patient experiences and supporting the overall success of the dental clinic.

Job Type: Full-time

Pay: AED4,000.00 - AED5,000.00 per month

Language:

• English & Russian? (Preferred)

Location:

• Dubai (Required)