Payment Support Coordinator

Job Title: Payment Support Coordinator
Company: Gtrack-On LLC
Location: Doha, Qatar

Job Summary:
Gtrack-On LLC is seeking a meticulous and customer-focused Payment Support Coordinator to assist in managing payment processes, troubleshooting payment-related issues, and providing exceptional support to customers and internal teams. This role is vital to ensuring smooth financial transactions and maintaining high standards of service for our clients.

Key Responsibilities:

• Handle and process customer payments, ensuring all transactions are accurate and recorded in a timely manner
• Provide first-line support for payment-related inquiries from clients, resolving issues and offering clear, helpful guidance
• Collaborate with the finance and accounting teams to ensure seamless payment processes
• Assist in troubleshooting payment errors, discrepancies, and chargebacks, coordinating with internal departments to resolve them quickly
• Maintain accurate records of transactions, payment logs, and customer interactions
• Assist with reconciling payment data and generating reports for internal and external stakeholders
• Support the development of payment-related policies and procedures to improve efficiency and reduce errors
• Monitor payment systems and recommend improvements for enhanced security and customer satisfaction
• Ensure compliance with relevant regulations, including data security and privacy policies related to payment processing

Qualifications:

• Bachelor’s degree in Business Administration, Finance, Accounting, or a related field
• 1–3 years of experience in payment support, finance, customer service, or a related role
• Strong problem-solving skills and attention to detail
• Excellent communication and interpersonal abilities
• Proficiency in Microsoft Office (Excel, Word, etc.) and payment management software
• Ability to work well under pressure and manage multiple priorities

Preferred Skills:

• Experience with payment processing platforms, gateways, and financial systems
• Knowledge of financial regulations and payment security protocols
• Multilingual skills are a plus
• Strong organizational and time-management abilities

What We Offer:

• Competitive salary and benefits package
• Opportunities for career growth and development
• A dynamic, fast-paced work environment with a focus on teamwork and innovation
• Exposure to cutting-edge payment technologies and financial systems

Job Type: Full-time

Pay: Up to QAR630,000.00 per year

Work Location: In person