FIND_THE_RIGHTJOB.

Practice Support Coordinator/QIC

Wilmington, United States

Overview:

The Quality Improvement/Practice Support Consultant is a position within the Practice Support team of South East Area Health Education Center of New Hanover Regional Medical Center. Under the supervision of the Director of Practice Support, the consultant will provide “hands-on” guidance in multiple practice sites (primary care and specialty practices) in a six-county area surrounding Wilmington. The consultant will develop trusting relationships with the providers and office staff to provide end-to-end project management support and technical assistance with the progression towards practice transformation and improved delivery of care. Practice consultants provide individualized education and on-site and virtual coaching to help practices achieve success in value-based payment initiatives such as, but not limited to, Medicaid Transformation, NC Health Connex, Merit-Based Incentive Payment System (QPP-MIPS), Accountable Care Organizations (ACO), and Patient Centered Medical Home (PCMH). A primary function of this role is assisting practices in implementing practice redesign and utilizing practice data to improve quality outcomes, address health disparities, and support success in a value-based payment world. It is a role that requires a solid foundational understanding for the healthcare delivery system, administrative and/or clinical experience, exceptional change management ability, proven communication organizational, time management, customer service and teamwork skills. Consultants are expected to achieve proficiency levels as outlined in the core competency list skills assessment performed annually and staying up to date with current healthcare trends. The position is covered by state and federal grant funding.

Come join a remarkable team where quality care meets quality service, in every dimension, every time.

#JoinTeamAubergine #NovantHealth Let Novant Health be the destination for your professional growth.

At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.

Qualifications:

Education: 4 Year / Bachelors Degree, required. Healthcare or related field
Experience: Three years Healthcare preferably in a practice setting, working on quality improvement initiatives like MIPS, CO, PCMH; practice transformation, billing/coding; or healthcare project management. Experience in practice consulting or practice management a plus, required.
Licensure/Certification:
- Valid NC driver’s license (travel is required) and insurable under medical center coverage, required.
- Additional and relevant licensure/certifications (i.e. PMP, CPHQ, NCQA PCMH-CCE,), preferred.
Additional Skills (required):
- Interpersonal Skills: Organization (including planning & prioritizing), ability to multi-task and time management skills are required. Strong communication (written and oral), customer service skills, and the ability to work well with clients and within a team are also required. Comfortable leading meetings and presenting with individuals at all levels within the healthcare realm as well as responding creatively to rapidly changing environment are essential.
- Technical Skills: Experience using an electronic health record (EHR) system and use of remote meetings (i.e. zoom, teams, etc.) required. Must have proficiency in using hardware including, not limited to, mobile devices, computers, and printers. Proficiency in, or high level of comfort using Windows based applications including: Word, Excel, One Note, PowerPoint, and Outlook. Proficiency in or high level of comfort in learning a variety of web-based applications such as national registries.
- Travel: Ability to travel within South East AHEC’s six county region and occasional statewide meetings and/or conferences.

Responsibilities:

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

Our team members are part of an environment that fosters team work, team member engagement and community involvement.
The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".

Similar jobs