PRO – Customs, Logistics & Government Relations

Key Responsibilities

A. PRO & Government Relations

• Liaise with UAE government authorities including:
• Immigration
• Ministry of Human Resources & Emiratisation (MOHRE)
• GDRFA
• Free Zone Authorities (HFZA, JAFZA, DMCC, etc.)
• Chambers of Commerce
• Handle:
• Establishment cards
• Immigration files
• Labour files
• Power of Attorney attestations
• Coordinate with typing centers and government portals

B. Customs Clearance & Trade Compliance

• Handle import & export customs clearance at:
• Jebel Ali Port
• Airports
• Free Zones
• Prepare and submit:
• Bills of Entry
• HS code classification
• Invoices, packing lists, COO
• BOE amendments if required
• Coordinate customs inspections, port authorities, and clearing agents
• Ensure compliance with UAE customs laws and free zone regulations
• Track duties, VAT, DPA, inspection and port charges

C. Logistics & Shipment Handling

• Coordinate with freight forwarders, shipping lines, and transporters
• Arrange:
• Container pickup & delivery
• Port to warehouse movements
• Gate passes (JAFZA / HFZA / Ports)
• Monitor shipment status from origin to final delivery
• Handle stuffing / destuffing coordination
• Maintain shipment records and cost tracking

D. Company Licenses & Renewals

• Manage timely renewal of:
• Trade licenses
• Free zone licenses
• Chamber of Commerce membership
• Import/export codes
• Coordinate with Free Zones, Economic Departments, and banks
• Ensure zero penalties due to late renewals

E. Visa & Immigration Support

• Process:
• Employment visas
• Visit visas
• Emirates ID applications
• Medical tests & biometrics
• Handle visa cancellations and transfers
• Maintain employee immigration records

F. Documentation & Record Management

• Maintain organized records for:
• Customs files
• Licenses & renewals
• Shipment documents
• Government receipts & approvals
• Support audits and compliance checks
• Update ERP / internal trackers with customs and logistics data

Qualifications & Experience

• Diploma or Bachelor’s degree (Business, Logistics, or Administration preferred)
• 3–6 years UAE PRO experience (mandatory)
• Strong knowledge of:
• UAE Customs procedures
• Free Zone regulations
• Import/export documentation
• Government portals (MOHRE, GDRFA, ICP)
• Valid UAE driving license preferred

Skills & Competencies

• Strong coordination & follow-up skills
• Excellent communication in English (Arabic is an advantage)
• Time management and multitasking
• Problem-solving under pressure
• Attention to detail and compliance
• Familiarity with ERP systems and Excel

Key Performance Indicators (KPIs)

• On-time clearance of shipments
• Zero customs penalties or fines
• Timely license & visa renewals
• Cost control on logistics & port charges
• Accuracy of documentation
• Response time to internal departments

Working Conditions

• Office-based with regular site visits to:
• Ports
• Free Zones
• Government offices
• Occasional urgent or after-hours coordination during shipments

Job Type: Full-time

Pay: From AED6,000.00 per month

Experience:

• HAVE YOU WORKED AS PRO IN UAE : 6 years (Required)