Project Manager

Job description:

Jetnetix Solutions seeking a highly skilled and detail-oriented Project Manager to lead CRM-based projects, ensuring seamless execution of CRM solutions for both mobile and web applications from inception to deployment. The ideal candidate will have hands-on experience in CRM implementation, workflow automation, and sales process optimization, while managing cross-functional teams and stakeholders. Additionally, candidates must have a background in production and sales, and 2-4 years of experience managing projects in web apps, mobile apps, and web development.

Key Responsibilities:

Project Planning & Execution:

• Define project scope, objectives, and deliverables in collaboration with stakeholders.
• Develop and manage project timelines, milestones, and resource allocation.
• Break projects into sprints and achievable milestones to ensure timely delivery.
• Oversee project budgets and ensure cost-effective solutions.
• Ensure all deadlines are met and proactively manage potential delays.

Team & Stakeholder Management:

• Coordinate with developers, designers, and business analysts to ensure project alignment with business goals.
• Facilitate communication between internal teams, vendors, and clients.
• Provide leadership and guidance to ensure smooth project execution.
• Ensure customer satisfaction by maintaining clear communication, providing updates, and delivering projects on time.

CRM Implementation & Optimization:

• Work closely with business analysts to understand CRM requirements and translate them into actionable tasks.
• Oversee the integration of CRM systems with third-party applications (e.g., ERP, email, payment gateways).
• Ensure CRM systems meet user requirements and enhance sales and customer service workflows.
• Manage and oversee the development and optimization of CRM solutions for both mobile and web applications.

Risk Management & Quality Assurance:

• Identify potential project risks and implement mitigation strategies.
• Ensure adherence to best practices, security standards, and compliance regulations.
• Conduct regular project reviews and quality checks before deployment.

Documentation & Requirement Gathering:

• Gather and document detailed project requirements.
• Create and maintain Software Requirement Specification (SRS) and Statement of Work (SOW) documentation.
• Ensure clear documentation of project scope, user stories, and system functionalities.

Deployment & Post-Implementation Support:

• Oversee final testing, system deployment, and user acceptance testing (UAT) for both mobile and web applications.
• Monitor post-implementation performance and address issues as needed.
• Provide training and documentation to ensure user adoption and efficiency.

Required Qualifications:

• Bachelor’s degree in IT, Business, or a related field.
• 2-4 years of experience managing web and mobile app projects, with a production and sales background.
• Proven experience managing CRM-based projects.
• Strong knowledge of CRM solutions such as Salesforce, HubSpot, Zoho CRM, or custom CRM applications.
• Experience with API integrations, workflow automation, and database management.
• Excellent problem-solving, leadership, and communication skills.

Preferred Qualifications:

• Experience working with enterprise CRM solutions.
• Familiarity with customer segmentation, marketing automation, and business intelligence tools.
• Strong understanding of UI/UX best practices for CRM solutions.
• Knowledge of cloud-based CRM platforms and data security best practices.

What We Offer:

• Supportive and collaborative team culture
• Flexible working hours and paid time off
• Competitive salary based on experience
• Opportunity to grow with a fast-evolving tech company

Location:

• Block 5, Gulshan-e-Iqbal, Karachi, Pakistan

Job Type: Full-time

Work Location: In person