Quality Manager - LXR Eastern Mangroves Abu Dhabi (Pre-Opening)

Overview

LXR Hotels & Resorts is a collection of independent, luxury properties that celebrate the unique character of each destination. Every hotel in the LXR portfolio offers a bespoke experience, combining authentic service with refined elegance and cultural richness. At LXR, we believe in creating unforgettable moments for our guests-and extraordinary opportunities for our team members.

What will I be doing?

As a Quality Manager, you will be responsible for performing the following tasks to the highest standards:

• Assisting with reviewing of standards and SOPs
• Identifying top priorities for improvement by analyzing guest reviews and feedback
• Enlivening Service and Company values at the hotel level and ensuring all quality activities, systems and processes are implemented, practiced, continuously measured and adhered to
• Leading the Satisfaction and Loyalty Tracker (S.A.L.T) program
• Analyzing data received through various review sources and identifying areas of development
• Reviewing comment cards, guest satisfaction results and other data to identify areas of improvement
• Constantly monitoring ReviewPro & online social media and driving positive results and ranking improvement
• Creating reports to track progress on various development projects
• Liaising with the Learning and Development Manager to ensure ongoing training for team members to understand and exceed guest expectations
• Establishing guidelines to help team members understand expectations and parameters
• Working closely with Departmental Quality champions to analyze guest issues, identify root causes, and develop preventive action solutions
• Leading the implementation of Forbes Travel Guide program along with L&D Manager to ensure standards within the department
• Contributing to tools and initiatives that elevate guest experience and monitor consistency in application

What are we looking for?

A Quality Manager serving Hilton brands works on behalf of our guests and collaborates with team members. To succeed in this role, you should demonstrate the following attitudes, behaviors, skills and values:

• Empathy and clear communication with guests from diverse backgrounds, with belief in the brand, product and systems
• Natural ability to engage others in promoting the local area and property, enhancing volume opportunities
• Proficient time management and multi-tasking abilities
• Excellent communication skills
• Attention to detail
• Experience in luxury properties and Forbes knowledge

Work Location

LXR Eastern Mangroves Abu Dhabi

Schedule

Full-time

Brand

LXR by Hilton

Job

Administrative

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Quality Assurance
• Industries: Hospitality

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