Receptionist

Exciting Opportunity: Join Ali & Sons as a Service Receptionist

Are you friendly, organized, and passionate about delivering excellent customer service? Do you enjoy being the first point of contact and creating a welcoming experience for customers?

Join the Ali & Sons Group as a Service Receptionist, where you’ll play a key role in enhancing customer experience at the service centre and over the phone, while supporting smooth after-sales operations through efficient appointment coordination and communication.

Key Responsibilities:

• Greet customers and visitors upon arrival and guide them professionally at the reception area.
• Offer refreshments and ensure customers are comfortable while waiting.
• Advise customers of estimated waiting times and service duration.
• Operate the telephone switchboard to connect, transfer, hold, and disconnect calls efficiently.
• Answer incoming calls, provide accurate information, or route calls to the appropriate department.
• Arrange service appointments and conduct reminder calls.
• Follow up on customer complaints and assist in preparing customer feedback reports.
• Identify the nature of inquiries and provide general assistance where applicable.
• Redirect calls or place callers in a queue when required.
• Provide external call connections for staff and respond to internal switchboard queries.
• Perform receptionist and basic secretarial duties during quieter periods, including data entry and photocopying.
• Ensure timely and proper distribution of incoming and outgoing mail.
• Maintain a clean, organized, and professional reception area.
• Perform other duties as assigned by the Service Manager.

Role Purpose:

To enhance customer experience during service centre visits and phone interactions by managing appointments, handling calls efficiently, and providing administrative and back-office support to the service team.

What We’re Looking For:

• Experience: Minimum of 2 years’ experience in a similar receptionist or customer service role.
• Education: Bachelor’s Degree or Diploma in any discipline.
• Languages: Fluency in English is essential; Arabic is preferred.
• Computer Skills: Computer literate with basic office system knowledge.
• Equipment Knowledge: Proficient in handling telephone systems and computer applications.
• Certification: Relevant certification or training is an advantage.

Why Join Ali & Sons?

At Ali & Sons, we believe customer experience starts from the very first interaction. As part of a leading automotive group in the UAE, you will benefit from:

• A professional and customer-focused working environment.
• Career growth opportunities within a reputable organization.
• Exposure to leading automotive brands and service operations.
• A culture that values communication, teamwork, and service excellence.

Ready to Be the Face of Our Service Centre?
If you enjoy interacting with people, managing multiple tasks, and delivering exceptional customer service, apply now and become part of the Ali & Sons family.

Job Type: Full-time