Receptionist

Location: Magnum Clinic
Department: Front Office
Reports To: Clinic Manager / Operations Manager

Job Summary

The Receptionist is responsible for managing front desk operations and creating a welcoming environment for patients at Magnum Clinic. This role includes handling appointments, greeting patients, answering calls, managing inquiries, and supporting smooth daily clinic operations. The receptionist ensures excellent customer service, accurate patient records, and efficient coordination between patients and the clinical team.

Key Responsibilities1️ Front Desk Management

Greet and assist patients in a warm and professional manner

Manage patient check-in and check-out process

Maintain a clean and organized reception area

2️ Appointment & Call Handling

Answer phone calls, WhatsApp messages, and online inquiries

Schedule, reschedule, and confirm appointments

Send appointment reminders and manage daily schedules

3️ Administrative Support

Maintain and update patient records in clinic software

Handle billing coordination and basic payment collection

Assist with insurance documentation and approvals

Prepare daily reports as required

4️ Patient Service & Coordination

Provide basic information about treatments and services

Coordinate with doctors and staff for smooth patient flow

Address patient concerns politely and escalate when required

Encourage patient feedback and reviews

Requirements

Minimum 1–3 years of experience as a receptionist, preferably in a dental or healthcare clinic

Strong communication and customer service skills

Fluent in English

Professional appearance and positive attitude

Experience with clinic management software is a plus

candidates preferred

Skills Required

Excellent communication and interpersonal skills

Organized and detail-oriented

Ability to multitask in a fast-paced environment

Friendly, presentable, and patient-focused attitude

KPIs (Performance Indicators)

Appointment scheduling accuracy

Call handling efficiency

Patient satisfaction score

Front desk coordination effectiveness

Salary & Benefits

Competitive salary (based on experience)

Annual leave as per UAE labor law

Job Type: Full-time

Pay: From AED3,000.00 per month