Receptionist

Job Title: Receptionist – Restaurant

Location: Islamabad

About the Role

A well-reputed restaurant is seeking a presentable and customer-focused Receptionist to manage front desk operations and ensure a welcoming experience for guests. The ideal candidate should have excellent communication skills, a professional demeanor, and the ability to handle guest interactions efficiently. This role is essential in creating a positive first impression and ensuring smooth coordination between guests and restaurant operations.

Key Responsibilities

• Greet and welcome guests in a professional and courteous manner
• Manage table reservations and guest waiting lists efficiently
• Handle incoming calls, inquiries, and booking requests
• Coordinate with floor staff to ensure smooth seating and service flow
• Maintain a clean and organized reception and waiting area
• Address guest queries and provide accurate information about menu and services
• Handle customer concerns politely and escalate issues when required
• Maintain records of reservations, guest preferences, and walk-in traffic
• Support management in ensuring a high standard of customer experience
• Assist with basic administrative tasks as required

Requirements

• Proven experience as a Receptionist or Front Desk Officer (restaurant/hospitality preferred)
• Excellent communication and interpersonal skills
• Presentable personality with a professional attitude
• Ability to handle guests in a fast-paced environment
• Basic computer skills and familiarity with reservation systems
• Strong coordination and multitasking abilities
• Flexibility to work in shifts, including evenings and weekends

Preferred Qualifications

• Prior experience in a restaurant or hospitality environment
• Familiarity with table management or POS systems
• Strong customer service orientation
• Ability to manage high guest volume efficiently

Work Location: In person