Receptionist (Wyoming)

2438 28th St. SW, Wyoming, MI 49519 www.prcforlife.org

PRC is a nonprofit, life-affirming ministry serving our local Greater Grand Rapids community. PRC helps people choose life for their preborn children, strengthen their families, and embrace biblical sexuality.

Our Mission: We Live the Truth that People Matter to God through proactive education, responsive medical care, and compassionate support services.

Our Vision: We affirm God’s gift of human life by being the most trusted and respected source for information, education, and services that encourage, empower, restore and redeem through the Lord Jesus Christ.

If you feel that you would embrace and enjoy working in a culture outlined above, please review the following job opportunity.

Job Title: PRC Wyoming Receptionist

Reporting Relationship: Compassionate Support Services (CSS) Director

Department: Compassionate Support Services (CSS)

Days Worked: Monday - Thursday

Required Hours: Part-time – 32 hours per week; Hourly / Non-Exempt

Benefit Eligible: No

Position Summary:

The primary purpose of this position is to work at the reception desk and assist with various other duties in the PRC Wyoming office.

Specific Responsibilities:

Volunteer Advocate Support:

o Track volunteer absences and notify the Advocate Coordinator of any schedule changes

o Track upcoming client schedule changes and update advocates

Client Relations:

o Greet and assist clients, visitors, donors, and volunteers with warmth and professionalism

o Assist clients with workshop registration and item pickups, complete necessary paperwork

o Notify Advocate Coordinator or appropriate program staff of client concerns, missed appointments, or complex needs that require additional attention

o Contact Advocate Coordinator or appropriate staff if client or visitor de-escalation is required

Administrative Duties:

o Serve as the first point of contact for individuals calling and visiting the Wyoming office; direct to appropriate staff

o Retrieve, sort, and distribute mail and packages to designated staff

o Know and use the client database and scheduling system to maintain and adjust appointment availability, including opening and closing appointment slots as needed and in accordance with program guidelines

o Assist with the Wyoming office maintenance and facility needs by interacting regularly with the PRC Office Coordinator and directing vendors to the Compassionate Support Director or the Education Director

o Record and update the Advocate Coordinator of upcoming volunteer absences to ensure coverage for scheduled appointments

o Communicate with CSS program coordinators regarding schedule changes

o Maintain adequate supplies of all client and volunteer forms by ensuring forms are copied, organized, and restocked as needed

o Maintain a wholesome and organized reception area, lobby, restrooms, and interior windows through routine and ongoing cleaning and upkeep throughout the workday

o Track routine and special Wyoming office supplies, bathroom supplies, and kitchen supplies, communicating these needs weekly to the Administration Department Assistant

Additional Responsibilities:

o Host after-hours volunteer groups on occasion (approximately one time per month)

o Attend Prayer Summit, all-staff meetings, trainings, and other PRC-sponsored events, as required

o Assist with and/or attend PRC events (Gala, volunteer events, Walk for Life, etc.), when directed by CSS Director

o Perform other tasks as assigned by the CSS Director

Position Requirements:

o Bilingual (Spanish) skills preferred

o Proficient in smart phone usage, texting, Microsoft Office (including Word, Outlook, Excel, and Copilot), and database software

o Detail-focused

o Strong organizational skills

o Able to work in a fast-paced environment

o Ability to learn, teach, and inform

o Ability to maintain confidentiality while working with highly sensitive data

o Ability to lift 50 pounds

o Possess a valid driver’s license as well as reliable transportation (necessary for position requirements)

PRC Core Competencies & Requirements:

o Has a personal relationship with Jesus Christ, exhibited by a focus on prayer, study of the Bible, and interactions with others

o Subscribe to, adhere to, and abide by, without reservation, the PRC’s Vision, Mission Statement, and Ministry Overview

o Client Focus

o Interpersonal Savvy

o Managing and Measuring Work

o Resourcefulness with Problem Solving

o Ethics & Integrity

o Priority Setting

o Compliant with safety procedures and policies as outlined by the PRC

o Eligible to work in the United States

**Please submit your resume and cover letter by emailing: HR@prcgr.org

*This job description is not all-inclusive and is subject to change according to the needs and vision of the ministry.

Job Type: Part-time

Pay: From $16.00 per hour

Shift:

• Day shift

Education:

• Associate (Preferred)

Work Location: In person