Regional Technical Service Coordinator (Multiple Countries)

Regional Technical Service Coordinator (Multiple Countries)

Regional Technical Service Coordinator (Multiple Countries) role at CBRE Excellerate

Overview

As Technical Services Coordinator you will collaborate with colleagues to inspire customer moments of delight and pursue amazing outcomes each day. Be an ambassador of a one team approach within the technical operations team, representing company and client.

Responsibilities

• Supervise day to day of Technical Services element, leading engineering teams and contractors across multiple sites.
• Maintain asset management database and schedule maintenance activities in collaboration with Engineering Teams.
• Ensure all planned and reactive tasks are available to technicians within SLAs and close out completed jobs on time.
• Monitor progress of all planned and reactive tasks, addressing backlogs and delays.
• Assign correct charge coding to reactive works and capture all rechargeable works.
• Produce required reports from asset management database to confirm planned preventive maintenance is undertaken according to contract.
• Keep PPM related records (soft and hard copy) safely and accessible.
• Enter newly installed assets into PPM system and set appropriate maintenance schedule.
• Order and receive consumable materials required for PPM activities on time.
• Assist in preparation and generation of quotations for additional works.

Quality, Health, Safety and Environment

• Participate in enhancing safety culture and log quality hazards, ensuring actions are closed out.
• Review method statements, MSDSs and issue permits to work prior to commencement through online permitting system.
• Ensure compliance with Health and Safety legislation for all building operations activities and company/client policies.
• Review Method Statements and Risk Assessments; carry out identified actions to ensure safe working practices.
• Communicate changes in policies and standards to technicians and report any breaches to Technical Service Manager.
• Report equipment not meeting statutory, Health and Safety or environmental regulations.
• Maintain QHSE log books and remediate any required actions within specified time frame.

Operations

• Lead or contribute to team huddles and meetings where applicable.
• Log all specific facilities issues and ensure remedial actions are completed proactively.
• Record ad hoc support requests within company systems.
• Assess plant and equipment against legislation and maintain in accordance with agreed specifications.
• Engage customers to ascertain needs and concerns, providing confidence in service delivery.
• Inform team members of any service impacts at the time they occur.
• Maintain data integrity to produce periodic and ad hoc reports for client or company management.
• Act as focal point for all matters regarding customer impact and facility operations.
• Carry out technical services to support all building operating systems.

People

• Drive a culture of high motivation, recognition and engagement and provide development plans.
• Coach team members, supporting succession planning and performance management.
• Provide management guidance and lead the team, overseeing work allocation, attendance and performance.
• Engage with company People team and ensure guidance in all people policies and processes.
• Liaise with operations and support teams for recruitment and retention of staff as required.

Supplier Management

• Review contractors to measure performance, manage severe non conformance and produce improvement plans.
• Manage third party maintenance contracts through company systems, including regular contract reviews.

Finance

• Record costs, manage change control and prepare monthly operation and financial reports.
• Audit ordering items to ensure accurate restocking charges and request benchmarking.
• Ensure client spend approval process compliance and engage in commercial process when required.

Project and Programs

• Collaborate with CBRE Projects teams; account for sign off of technical services in refurbishments, renovations and new buildings.
• Organise team for ad hoc projects, minor works and on site project delivery.
• Review building operating systems, identify energy savings opportunities and drive continuous improvement.
• Assist project teams on large scale refurbishments and new build contracts.

Candidate Requirements

• Relevant qualification in Mechanical and Electrical field.
• H&S qualification - IOSH, NEBOSH.
• Fluency in written and spoken English.
• Excellent analytical and problem solving skills.
• Eye for detail and good design.
• Strong communication skills.
• Excellent time management skills.
• Teamwork and independent working capability.
• Strong technical drawing skills.
• Broad technical knowledge and understanding of FM and building systems.
• Sound knowledge of all building services systems.
• 5+ years experience in a similar building environment.
• Dependable, flexible, responsive to customer requests.
• Experience working within a maintenance team.

Seniority Level

Mid Senior level

Employment type

Full time

Job function

Information Technology