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Relationship Executive (Emirati Graduate)
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- Act as the primary point of contact for customers, addressing inquiries and resolving issues with a sense of urgency and professionalism.
- Escalate complex issues to appropriate departments while maintaining clear communication with both customers and internal teams.
- Gather customer feedback and insights to influence product development and service enhancements.
- Conduct thorough product knowledge sessions to accurately inform customers about features, benefits, and troubleshooting steps.
- Utilize CRM software to track customer interactions, ensuring timely follow-ups and accurate record-keeping.
- Provide training and support to new team members, fostering a collaborative and knowledgeable environment.
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