Relationship Officer.CoE Pakistan - DBC - General Insurance.Retail Banking Group-PAKCOE

- To achieve monthly targets assigned individually.
- To achieve service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as the product campaigns.
- 100% adherence to Audit requirements.
- Updating all the systems as per the call with the customer.
- Constant follow up with the customer.
- Handling of all customer issues and resolve the same at the earliest and highlight them to the TL.
- Manage your own daily sales MIS and ensure to maintain in all available systems.
- Ensure to maintain a daily and monthly tracker across all activities.
- Attending Daily team huddles & keeps up to team commitments.
- Ensure to meet 100% on control parameters and policy set by the bank audit team.
- Timely & proper updating of CRM/Assure on comments pertaining to customer’s interaction and next steps.
- Excellent people management skills.
- 2 years plus experience in similar work environment.
- Has strong Sales and customer focus and ability to think creatively and work under pressure.
- Excellent presentation skills.
- Good team player with result driven attitude.
- Business sensitive.
- Has analytical and computer skills.
- Adaptable and versatile.