Retail Sales Lead

Job Title: Retail Sales Team Lead

Department: Spa & Store

Reports To: Spa & Store Manager

Job Summary

The Retail Sales Team Lead plays a pivotal role in driving sales performance, overseeing daily store

operations, and delivering an exceptional customer experience. This role requires strong leadership

skills to mentor and guide the sales team, ensuring optimal execution of company goals while

maintaining high service standards.

Key Responsibilities

Sales Leadership & Customer Engagement

Lead the sales team to consistently achieve individual and store sales targets, maximizing every sales

opportunity.

Provide outstanding customer service that exceeds expectations, fostering loyalty and repeat

business.

Identify customer needs and offer informed recommendations on product benefits, features,

pricing, and availability.

Handle escalated customer inquiries, ensuring prompt and effective resolution.

Train and mentor junior team members, offering support and guidance as needed.

Store Operations & Team Support

Oversee daily store activities, ensuring smooth and efficient operations.

Perform till duties, including transaction processing, refunds, and price adjustments.

Maintain accurate records of customer orders, special requests, and repairs, ensuring timely

fulfillment.

Act as a keyholder, assisting with store security and operational needs when required.

Step in for the Assistant Manager or Store Manager as needed, ensuring seamless leadership

continuity.

Maintain accurate stock records and monitor inventory levels, addressing discrepancies proactively.

Compliance & Risk Management

Adhere to company policies regarding cash handling, stock security, and customer data

management.

Ensure compliance with safety and security procedures, promptly reporting potential hazards to the

Store Manager.

Capture and input customer data into the company database to drive loyalty and engagement.

Continuous Improvement & Training

Actively participate in training programs and store meetings to stay updated on industry trends and

company objectives.

Proactively identify areas for operational improvement and recommend strategic solutions.

Retail Sales Lead

Implement innovative customer service initiatives to enhance the shopping experience.

Skills & Qualifications

Proven ability to lead, train, and motivate a sales team to achieve targets.

Exceptional multitasking skills, effectively managing competing priorities in a fast-paced

environment.

Strong analytical and problem-solving abilities, with a proactive approach to customer service and

risk management.

Excellent communication skills with a professional, customer-centric attitude.

Highly adaptable, with a willingness to embrace change and drive innovation.

Self-motivated, confident, and enthusiastic with a passion for delivering excellence.

Why Join Us?

As a Retail Sales Team Lead at IZIL, you will play a crucial role in shaping the store’s success. This

position offers the opportunity to develop leadership skills, contribute to a dynamic retail

environment, and be part of a growing brand committed to excellence in customer service and sales

performance.

Job Types: Full-time, Permanent