Sales & Customer Service Supervisor - Arabic Female

We are looking for a motivated and experienced Sales & Customer Service Supervisor to oversee daily operations, manage a team of sales and customer service staff, and ensure the highest level of customer satisfaction. The ideal candidate will play a key role in driving sales performance, enhancing service quality, and supporting business growth.

Key Responsibilities:

• Supervise and lead the sales and customer service team to achieve individual and team targets.
• Develop and implement sales strategies to increase revenue and meet business objectives.
• Monitor and evaluate staff performance, providing coaching and training when necessary.
• Handle escalated customer issues and ensure timely resolution.
• Maintain strong relationships with customers, addressing their needs and feedback effectively.
• Prepare sales reports, customer feedback summaries, and performance analyses for management.
• Ensure compliance with company policies, procedures, and service standards.
• Collaborate with other departments to improve operational efficiency and customer experience.

Qualifications & Requirements:

• Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).
• Proven experience in sales and customer service, with at least 2 years in a supervisory role.
• Strong leadership, communication, and organizational skills.
• Ability to motivate and manage a team effectively.
• Problem-solving mindset with a customer-first approach.
• Proficiency in MS Office and CRM systems.
• Fluency in English is required; Arabic is an advantage.

Job Type: Full-time